Pass Controller

SUMMARY:
The Pass Controller is responsible for controlling and monitoring the movement of guests, staff, suppliers, and vehicles in and out of the premises. This role ensures security, accurate record-keeping, and adherence to access control policies while maintaining a professional and courteous presence.
 
Key Responsibilities
Access Control & Security

• Monitor entry and exit points for guests, staff, contractors, and suppliers.
• Issue and check passes, ID cards, or access credentials.
• Ensure only authorized personnel gain access to the premises.
• Record and track all visitor and vehicle movements.

• Monitor security cameras, gates, and alarms for suspicious activity.
• Conduct routine inspections of the access points and surrounding areas.
• Report security breaches, incidents, or irregularities promptly.

• Maintain accurate logs of entries, exits, and passes issued.
• Compile reports for management on access trends or incidents.
• Ensure proper filing and documentation of temporary passes and permits.

• Greet and assist visitors and staff courteously.
• Provide directions and information as required.
• Handle queries professionally and escalate concerns when necessary.

• Ensure compliance with lodge, company, or estate access policies.
• Follow safety, health, and emergency procedures.
• Participate in security drills and training sessions.

POSITION INFO:
Qualifications

• Matric / Grade 12 (essential).
• Security training or certification (advantageous).
• Valid driver’s license (beneficial in some roles).

• 1–2 years in access control, security, or reception roles.
• Experience in a lodge, resort, or corporate security environment is an advantage.

• Basic knowledge of access control systems and security procedures.
• Ability to operate gates, CCTV systems, and visitor management software.
• Record-keeping and administrative skills.

• Attention to detail and vigilance.
• Professionalism, honesty, and integrity.
• Ability to handle difficult situations calmly.
• Good communication and interpersonal skills.

• Alert, responsible, and reliable.
• Courteous and approachable.
• Physically fit and able to work long shifts if required.
• Trustworthy and dependable with a strong sense of responsibility.