Patient Administration Manager

SUMMARY:
PATIENT ADMINISTRATION MANAGER!!!!
CENTURION (PRETORIA)!!

Our client in the healthcare industry is looking for a Patient Administration Manager to lead the full admin journey from pre-admission to discharge.

You’ll drive operational excellence, ensure compliance, boost patient experience, and keep records and billing sharp, accurate, and aligned with regulations.

Ready to take charge and make a real impact in healthcare? Apply now!

NB: Your CV will not be considered if you do not come from the healthcare industry with the required experience!

POSITION INFO:
Minimum Requirements:

• Bachelor’s Degree or National Diploma in Health Administration, Public Health, Business Management or similar field.
• Minimum 5–7 years of experience in hospital patient administration, of which at least 3 years must be in a managerial or supervisory role in a multidisciplinary hospital environment.
• Proven experience in managing complex, multi-department hospital operations.
• In-depth understanding of hospital billing systems, ICD-10 coding, PMB regulations, and private medical
• aid processes.
• Strong knowledge of applicable legislation: POPIA, NHI framework, National Health Act, HPCSA regulations, etc.
• Case management experience or exposure to case management functions (authorisations, length-of-stay monitoring, scheme negotiations)

• Lead, mentor and manage the patient administration team to deliver high-quality, patient-centred service.
• Design staffing schedules and manage resources effectively across 24-hour operations to ensure uninterrupted patient administration services.
• Monitor team performance, provide coaching, and conduct performance reviews in line with HR guidelines.

• Oversee all administrative functions, including patient admissions (pre-admission, day of admission), transfers, discharges, and medical records management.
• Ensure timely and accurate capturing of patient data across all wards.
• Coordinate closely with clinical, nursing, finance, pharmacy, and allied departments to support seamless
• patient care and billing accuracy.
• Ensure all required documentation (e.g., consent forms, authorisations, ID copies) is collected and filed in compliance with regulatory standards.

• Ensure optimal use of hospital information systems for accurate patient registration, billing, and record keeping.
• Ensure compliance with POPIA (Protection of Personal Information Act), National Health Act,
• Department of Health licensing requirements, and internal audit controls.
• Liaise with medical schemes, brokers, and patients to resolve queries, disputes, and authorisation issues.

• Monitor patient accounts, pre-authorisations, and medical aid claims to ensure accuracy and timely billing.
• Work closely with the Finance Department to ensure that patient revenue is safeguarded and that discrepancies are resolved efficiently.
• Participate in tariff reviews and collaborate with the billing department to ensure updates are correctly applied in the system.

• Prepare and present weekly/monthly reports on admissions statistics, outstanding documentation, billing status, and compliance risks to hospital management.
• Support preparation for internal and external audits, including Department of Health inspections and medical scheme audits.
• Act as a key liaison between hospital management, funders, clinicians, and patients for any administrative escalations.