Patient Administration Manager

SUMMARY:
Our client in the Medical/ Healthcare Industry is seeking a analytical and proactive Patient Administration Manager to join their administration unit in Gqeberha/ Port Elizabeth

POSITION INFO:
REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field. Minimum 5 years' relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function. Minimum 2 years' supervisory or management experience. Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules. Strong understanding of case management, credit control, age analysis and debtors month-end processes. Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting. Working knowledge of funder or industry portals will be advantageous. KEY COMPETENCIES\/ SKILLS Ethical judgment, integrity and confidentiality. Strong communication, reporting and stakeholder management skills. Analytical thinking and practical problem-solving ability. Leadership, accountability and the ability to coach and support teams. High attention to detail and a continuous improvement mindset. Ethical judgment, integrity and confidentiality. Strong communication, reporting and stakeholder management skills. Analytical thinking and practical problem-solving ability. Leadership, accountability and the ability to coach and support teams. KEY RESPONSIBILITIES: Lead and support the Team Leaders responsible for Credit Control and Case Management. Monitor operational performance, departmental targets, escalations and key revenue-cycle risks. Oversee debtor performance, collections, age analysis and month-end debtors reporting. Ensure effective case management processes, including authorisations, funder compliance and accurate documentation. Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations. Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration. Drive standardisation, governance, accountability and continuous improvement across areas of responsibility. Lead and support the Team Leaders responsible for Credit Control and Case Management. Monitor operational performance, departmental targets, escalations and key revenue-cycle risks. Oversee debtor performance, collections, age analysis and month-end debtors reporting. Ensure effective case management processes, including authorisations, funder compliance and accurate documentation. Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations. Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration. Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.