Patient Administration Manager (Remote)

SUMMARY:
Our client in the Medical/ Healthcare Industry is seeking a analytical and proactive Patient Administration Manager (remote) to join their administration unit in Cape Town and surrounding areas

POSITION INFO:
REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field. At least 5 years' relevant experience in private healthcare administration, revenue cycle management, case management, credit control or a similar function. A minimum of 2 years' experience in a supervisory or management role. Good understanding of private healthcare revenue-cycle operations, including medical scheme requirements and funder regulations. Proven knowledge of case management, credit control, debtor age analysis, collections and month-end financial processes. Intermediate to advanced proficiency in Microsoft Office, particularly Excel, with the ability to analyse data and compile reports. Experience using medical funder portals and relevant industry systems will be an added advantage. KEY COMPETENCIES \/ SKILLS High levels of integrity, professionalism and discretion when handling confidential information. Excellent verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders. Strong analytical, numerical and problem-solving abilities. Effective leadership and people management skills, with the ability to guide, motivate and develop teams. Strong organisational skills and exceptional attention to detail. Ability to take initiative, exercise sound judgement and make informed operational decisions. A proactive approach to identifying inefficiencies and implementing continuous improvements. Strong sense of accountability, with the ability to manage competing priorities and meet deadlines. KEY RESPONSIBILITIES Provide leadership, guidance and operational support to the Team Leaders overseeing Credit Control and Case Management. Oversee departmental performance, ensuring operational targets, service standards and key performance indicators are consistently achieved. Monitor revenue-cycle activities, identify potential risks and manage escalations to ensure effective resolution. Oversee debtor management, collections, age analysis and the preparation of accurate month-end debtors reports. Ensure effective case management practices, including patient authorisations, funder compliance, accurate recordkeeping and supporting documentation. Conduct monthly tariff analyses, monitor trends and variances, and assist with annual tariff reviews, implementation and negotiations. Compile and analyse management reports, providing meaningful insights and recommendations to support strategic and operational decision-making by the Head: Administration. Ensure consistent application of policies, procedures and operational standards across all areas of responsibility. Strengthen departmental controls, governance and accountability while identifying opportunities to improve processes and operational efficiency. Drive continuous improvement initiatives to enhance revenue-cycle performance and overall departmental effectiveness.