Payments Operations Analyst (JHB Hybrid)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

TAKE charge of transaction investigations while managing daily bank card operational queries as the next Payments Operations Analyst sought by a cutting-edge Digital Finance Platform. The company is renowned for delivering seamless digital experience, cost-effective services, and a customer-first approach and now wants your solid understanding of journals, debits and credits and 2-5 years’ experience in a banking, payments, or card operations environment. The ideal candidate will possess strong meticulous, operational and customer engagement skills.

DUTIES:

• Manage daily bank card operational queries and transaction investigations.
• Process and monitor chargebacks, recalls, reversals, and force postings.
• Liaise with Finance on journals, duplicate transactions, and transaction corrections.
• Prepare and submit monthly and quarterly bank card reports.
• Review and assist with the annual Card-Based Agreements in collaboration with Finance.
• Engage with customers regarding disputed transactions and funding of accounts.
• Make operational decisions and support CRM teams with escalated queries.
• Attend PASA meetings as a bank representative (phase-in responsibility).

REQUIREMENTS:

Qualifications -

• BCom or BCom-related Degree/Diploma, or relevant qualification with basic accounting knowledge.

Experience/Skills -

• Good understanding of journals, debits and credits.
• 2–5 Years’ experience in a banking, payments, or card operations environment.
• Strong operational and customer engagement skills.
• Mature, detail-oriented, and confident decision-maker.
• Afrikaans an advantage but not essential.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.