People and Culture Operations Specialist

SUMMARY:
Provide HR assistance and Office management

POSITION INFO:

Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding.

We pride ourselves on our culture that is made up of impeccably skilled, passionate professionals. Our team varies from veterans of the industry to fresh faced young bloods who are ready to shape the future.

As the People, Culture and Operations Officer, you will work closely with the People and Culture manager, to ensure the smooth running of the People and Culture division, including the management of the office in general. The successful individual will have a passion for Employee Wellness, coupled with strong operational and organisational skills.

This is an office-based role, with our head office being based in Centurion.

Responsibilities will include, but not limited to:

Training and Development:

• Conduct thorough training needs assessments to identify gaps in skills and knowledge across the organisation.
• Develop comprehensive training plans aligned with organisational goals and individual development needs.
• Coordinate training sessions, workshops, and knowledge share sessions ensuring they are scheduled efficiently and delivered effectively.
• Implement and manage a Learning Management System to track employee participation, progress, and completion of training programs.
• Provide guidance and resources to employees and managers for creating and implementing individual development plans.
• Evaluate the effectiveness of training initiatives through feedback mechanisms and performance metrics, making adjustments as necessary to optimise results.

Employee Engagement and Wellness:

• Develop and implement employee engagement surveys.
• Analyse survey results to pinpoint areas for improvement.
• Collaborate with managers to address feedback and boost workplace satisfaction.
• Craft action plans for engagement initiatives, specifying goals, timelines, and responsibilities.
• Monitor engagement metrics and adapt strategies as necessary.
• Aim for 30/40 on-site check-ins with employees quarterly, with remaining check-ins conducted virtually.
• Arrange off-site check-ins at client sites for approximately 20-30 contractors.
• Maintain comprehensive records of feedback and generate quarterly reports featuring actionable insights.
• Cultivate strong relationships with executive leadership to secure support and demonstrate the impact of engagement efforts on organizational success.

Rewards and Recognition:

• Develop and implement a formal recognition program to celebrate employee achievements.
• Establish clear nomination criteria and submission guidelines.
• Organise recognition events like award ceremonies or appreciation lunches.
• Encourage peer-to-peer recognition with nomination mechanisms.
• Design a rewards system offering meaningful incentives for exceptional performance.
• Personalise recognition efforts based on individual preferences.
• Develop a communication strategy to promote program awareness.
• Establish a feedback mechanism for employee input on program effectiveness.
• Form a recognition committee to oversee program management.
• Regularly evaluate program effectiveness and make adjustments for sustainability.

Communication and Social Planning:

• Create a communication strategy to inform and educate people about special days and activities effectively.
• Based on this strategy, devise a plan to organize special social sessions, collaborating closely with the Social Committee to arrange monthly events.
• Additionally, assist entities in scheduling teambuilding sessions and other activities to increase their team engagement and dynamics.

Employee Birthdays and gifts:

• Record employee birthdays annually and purchase Takealot vouchers to distribute to each employee.
• Additionally, oversee all other associated gifts.

Office Manager Duties:

• Oversee office facilities and ensure a safe, clean, and comfortable work environment.
• Coordinate with vendors and service providers for maintenance and repairs.
• Coordinate with Betty, to manage reception duties when needed. Ensure visitors are greeted professionally, phone calls are answered promptly, and mail and deliveries are handled efficiently.
• Provide administrative support to various departments, including scheduling meetings, managing office supplies, and coordinating travel arrangements.

Education and experience required:

• 3-year national diploma/Bcom degree in Human Resources
• Proven experience in a HR consultant/coordinator role, with special focus on Employee Wellness and Training and Development
• 3 years' experience in a similar role
• IT industry knowledge is a plus
• Own transport

Key skills required:

• Reliability and discretion: you will often learn of confidential matters
• Adaptability
• Communication and relationship-building skills
• Organisational skills
• Problem solving skills
• Initiative with the ability to ‘make things happen’
• Attention to detail
• Proficient in Microsoft Word, Excel and PowerPoint

If you believe that you’re a fit and feel as if Dotcom is an environment you can thrive in... then WE WANT YOU!