PreOwned Vehicle Sales Manager

SUMMARY:
PreOwned Vehicle Sales Manager - Pretoria East
(Volkswagen experienced Sales Manager)

POSITION INFO:

We are hiring:
PreOwned Vehicle Sales Manager - Pretoria East:

Key Responsibilities:

Sales & Business Development

• Achieve sales targets for pre-owned vehicles (units and gross profit).
• Drive marketing and promotions in line with VW Xperience branding and campaigns.
• Build relationships with customers, finance houses, and suppliers.
• Ensure every unit sold meets the VW Xperience certified standards.

Stock Management

• Source high-quality trade-ins and used vehicles for resale.
• Oversee vehicle reconditioning process, ensuring VW certification guidelines are met.
• Manage stock aging, pricing strategy, and rotation plans.
• Maintain correct stock levels and ensure accurate inventory records.

Team Leadership

• Recruit, train, and lead the pre-owned sales team.
• Set performance goals and monitor individual and team performance.
• Conduct regular sales meetings and provide coaching and mentoring.

Customer Service

• Ensure exceptional customer experience throughout the pre-owned buying journey.
• Handle escalated customer queries and after-sales issues.
• Maintain high CSI (Customer Satisfaction Index) scores in alignment with VW standards.

Compliance and Reporting

• Ensure full compliance with Volkswagen SA Xperience program standards.
• Manage documentation, quality checks, and certification processes.
• Prepare and analyze sales, stock, and profitability reports.
• Liaise with OEM auditors and ensure all VW Xperience audit criteria are met.

Skills and Competencies:

• Strong leadership and team management skills
• Deep understanding of the used car market and vehicle valuation
• High level of integrity and professionalism
• Excellent negotiation and closing abilities
• Strong knowledge of dealer management systems (e.g., Kerridge/Autoline)
• Customer-focused with high service standards
• Analytical and strategic thinker

Qualifications and Experience:

• Matric / Grade 12 (minimum)
• Relevant tertiary qualification in Business, Sales, or Automotive Management (advantageous)
• Minimum 3–5 years’ experience in used vehicle sales, with at least 2 years in a managerial role
• Prior experience with a Volkswagen dealership and understanding of VW experience standards preferred
• Valid driver’s license