Prescription Alert Supervisor

SUMMARY:
Our esteemed client in Cape Town is urgently seeking to appoint a Prescription Alert Supervisor.
R696 134 – R750 000 CTC per annum

The purpose of this role is to oversee the effective operation of the Prescription Alert System, which serves as a risk management tool used to monitor and manage time-barred matters. The incumbent will ensure that firms are properly registered to utilise the system and that all matters are accurately captured, consistently updated, and managed through to finalisation, thereby mitigating potential risks associated with prescription. The role is responsible for ensuring system compliance, providing guidance and support to users, monitoring system activity, managing the team, and ensuring that all registered matters are actively tracked and progressed until conclusion. The ideal candidate must hold an LLB degree or an equivalent legal qualification.

POSITION INFO:
Minimum Requirements:

Qualifications

• LLB degree or equivalent legal qualification

• Minimum of 5 years’ legal experience, preferably in litigation, professional indemnity, or legal risk environments
• Experience supervising staff or leading a small team
• Experience working with case management or diary management systems will be advantageous

• Understanding of prescription in legal matters
• Legal risk management
• Case monitoring and compliance oversight
• Reporting and data analysis

• Strong communication skills (written and verbal).
• Excellent time management and organisational skills
• Attention to detail
• Problem-solving ability
• Ability to work under pressure and manage deadlines
• Leadership and team management skills
• Stakeholder management skills

• Timely monitoring of prescription -related matters
• Accuracy and completeness of system records
• Compliance levels of registered firms
• Timely resolution of queries and system issues
• Effective supervision and performance of team members

• Supervise the daily operation of Prescription Alert.
• Communicate with various internal and external stakeholders such as Legal Practice Council, legal practitioners.
• Ensure that matters affected by prescription are properly captured, monitored and updated to finality.
• Monitor system alerts/ reminders and prescription related risks.
• Ensure accuracy, completeness, and integrity of information captured by registered firms.
• Identify potential risk exposures and escalate where appropriate.

• Manage and support a team of three staff members responsible for system monitoring and administration.
• Allocate work, monitor performance, and ensure adherence to minimum operating standards.
• Provide guidance, mentorship, and ongoing training to team members.
• Ensure that system queries and issues are resolved timeously.