Principal Customer Success Account Manager

SUMMARY:
Principal Customer Success Account Manager is needed

POSITION INFO:

Position: Principal Customer Success Account Manager

Salary: R80 000 to R85 000

Job Type: Permanent

Location: Johannesburg

About the Role:

Our client is looking for a dynamic Principal Customer Success Account Manager (CSAM) to manage and grow key strategic accounts at seniors and C-suite level. This individual will drive long-term value, grow trusted relationships, and deliver business growth, with a specific focus on accounts in the Mobile Network Operator (MNO) industry.

Key Responsibilities:

• Build and maintain trusted relationships with senior stakeholders and C-suite executives within the client organisations.
• Act as a strategic advisor to the client, focusing on business outcomes and long-term value realisation.
• Drive account growth by identifying new business opportunities, upsell and cross-sell potential, and building business development plans.
• Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to align on customer strategy.
• Lead and manage executive business reviews and strategic planning sessions.
• Ensure client satisfaction, proactive issue resolution, and continuous improvement in service delivery.
• Stay current on MNO industry trends, challenges, and technology advancements, providing clients with relevant insights.

Key Requirements:

• Minimum of 10 years experience in customer success, key account management, or strategic business development.
• Proven track record of engaging and influencing C-suite stakeholders.
• Deep understanding and experience working with Mobile Network Operators (MNO).
• Strong business acumen with a proven ability to grow and expand accounts.
• Ability to craft strategic growth plans and drive client success.
• Exceptional communication, presentation, and relationship management skills.
• Strong negotiation and influencing skills.

Education:

Bachelor''s degree in Business, Marketing, or related field (MBA preferred

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