Process Architect (Business Systems Analyst – Franchise Operations)

SUMMARY:
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POSITION INFO:

We’re looking for a Process Architect (Business Systems Analyst) to bring clarity, structure, and scalability to our franchise business. You’ll work at the heart of our operations, mapping every task across the business, assigning responsibility, identifying role gaps, and ensuring we’re set up to grow efficiently. If you’re a systems thinker who thrives on fixing broken processes and building lean operational frameworks, this role is for you.

Key Responsibilities:

• Analyse and document business processes across departments and franchise operations
• Map out all recurring and critical tasks in the business and align them with the correct roles
• Identify inefficiencies, overlaps, and missing responsibilities within existing structures
• Recommend new roles or role adjustments to meet current and future business needs
• Build scalable processes and workflows to support franchise growth and brand consistency
• Collaborate with leadership and department heads to understand operational pain points
• Create clear, practical documentation including Standers Operating procedures, role outlines, and process maps
• Support HR and leadership with role clarity, org chart design, and hiring plans
• Drive continuous improvement by proposing structural and process refinements
• Guide change management when implementing new processes or systems

Skills & Competencies:

Process & Systems Thinking

• Strong ability to visualise complex operations and translate them into structured workflows
• Proficient in analysing and optimising processes for clarity, efficiency, and scalability
• Familiarity with tools like Lucidchart, Miro, Visio, or similar platforms like Sweet process.

Role Definition & Organisational Design

• Skilled in aligning tasks with appropriate roles and identifying structural gaps
• Experience in building or restructuring org charts and defining role responsibilities

Strategic Mindset

• Able to anticipate future business needs and design structures that scale
• Practical problem-solver with the ability to balance immediate fixes with long-term solutions

Change Management & Communication

• Strong communicator, able to simplify complex ideas and gain buy-in across teams
• Experience rolling out new processes in a collaborative and effective way
• Skilled at coaching teams through operational changes

Documentation & Operational Clarity

• Exceptional attention to detail with the ability to write clear SOPs and guidelines
• Highly organised and methodical in tracking processes, responsibilities, and updates

Collaboration & Adaptability

• Comfortable working across multiple departments and levels of the business
• Approachable, curious, and people-savvy — good at reading the room and adapting style
• Bonus: experience in franchising, retail, hospitality, or service-based environments

Requirements:

• Degree in Industrial Engineering, Operations Management, Business Administration or Business Management