Process Engineer

SUMMARY:
Process Engineer

POSITION INFO:

Our client within the Desktop Publishing industry is looking for an energetic & innovative Process Analyst to complement their team, and ensure the company is working at an efficient and optimum level.

Are you an experienced Process Analyst looking for a new challenge and an opportunity to advance your skills and your career?

Responsibilities

  ·         Create process documentation/workflows, knowledge articles and self-service guidance
·         Collect and document of business requirements for project and process improvement/automation efforts
·         Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
·         Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
·         Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
·         Identify issues and risks
·         Bring inconsistencies and problems to the attention of management
·         Participate in the problem resolution
·         Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
·         Prepare incident details for post-mortem incident reviews 
·         Extract reports and provide a high-level analysis of data for review
·         Maintain a complete understanding of and adheres to all IT policies and processes

Requirements and Qualifications

  ·         Previous working experience as an Analyst for 3 – 5 years
·         Tertiary Qualification – Business Analyst; Management or related field
·         Excellent organizational and time management skills
·         Outstanding communication and presentation skills
·         Critical thinker
·         Creative problem solver
·         Great analytical skills
·         Data-driven approach

NB! This job is now closed. You can apply for other jobs by uploading your CV.