Product Manager

SUMMARY:
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POSITION INFO:

The Role

We’re looking for a Product Manager to join the team and build out our Product Discovery portfolio across all our platforms (web, mobile, and native applications). You’ll work within an agile development team to define product roadmaps, translate customer needs into solutions, and develop features through established best practices for engaging consumers. You’ll interact with many parts of the company and must be personable and skilled at gathering requirements, data analysis, process flow definition, prioritising projects, and setting expectations.

Reports to

Product Lead

Key Responsibilities

• Develop and implement a strategy for delivering maximum business and customer value.
• Balance long-term strategic improvements with short-term requirements in the context of fast-paced retail and operational environment.
• Manage feature delivery from requirements analysis, design, technical specifications, development, internal and user testing, documentation, training, and operational releases.
• Effectively manage both internal and external partnerships on projects from concept-to-delivery to ensure that products and roadmap priorities are delivered per specifications and on schedule.
• Develop, track and present routine and ad-hoc product performance updates, with the goal of improving key operational metrics; lead the forecasting and planning process for your product roadmap.
• Coordinate product development and delivery across multiple departments to include but not limited to software engineering, marketing, customer services, and user design.
• Developing communication plans and building a strategy to engage customers with product conception through to development.
• Work cross functionally with engineering, design, operations, and stakeholder teams to bring about product enhancements that will improve the product discovery and purchasing decision process.
• Assist in running qualitative (user research, usability) and be responsible for quantitative (A/B, Multi-variate) tests to assess gaps in our offering and determin the value of new features.
• Understand the project scope and core objectives through workshops with stakeholders to define business requirements.
• Document low-level functional requirements so that technical specifications can be compiled by Engineering.
• Ensure that the development team understands the requirements by attending backlog grooming and sprint planning sessions and initiating functional clarification sessions where needed.
• Assist in setting timelines, driving project schedules, and leading cross-functional development teams from design through to release.
• Keep up to date with the latest trends and developments in the e-commerce discovery space and build business cases for projects that can significantly improve product discovery.

Key Requirements & Experience

• A Bachelor’s degree in a relevant field, or equivalent 5 years industry experience, would be beneficial.
• 3-5 years of product management experience (e-commerce experience would be an advantage).
• Data and research-driven, analytical approach to features and changes.
• Proven track record of delivering business value.
• Detail-oriented, and comfortable generating relevant artefacts for an effective, light production process.
• Proficiency to manage a diverse workload and assign priorities to tasks.
• Familiarity and significant experience with agile and lean processes.

Key Attributes and Competencies

• Strategic orientation with an attention to detail.
• Data-driven decision-making.
• Structured thinking, ability to remove ambiguity, and work under pressure.
• Self-starter and moves quickly.
• Decisive and able to take accountability, and balance multiple priorities.
• Can solve complex problems and distill into deliverables.
• Proficiency to work closely and collaboratively with multiple departments and executives, and lead cross-functional teams.
• Exceptional communication and presentation skills
• Attention to detail.
• An avid customer advocate.

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