Product Owner

SUMMARY:
Our client, a leading organisation in the payment solutions industry, is seeking an experienced Product Owner to lead a high-impact CRM consolidation and migration project. This role offers the opportunity to shape the CRM strategy, drive innovation, and ensure seamless migration while enabling data-driven business growth.

POSITION INFO:
Key Responsibilities:

• Strategic Planning & Vision:
  • Develop and communicate a clear product vision and strategy for the CRM consolidation and migration project.
  • Define objectives, success metrics, and timelines in collaboration with leadership.
  • Assess the current CRM landscape, functionalities, and data quality.
• Requirements Gathering & Analysis:
  • Partner with stakeholders to capture CRM needs across business units.
  • Document user stories, use cases, and functional specifications.
  • Identify and prioritize critical data elements to ensure migration accuracy.
• Migration Planning & Execution:
  • Create and oversee a comprehensive CRM migration plan, including data cleansing, transformation, and loading.
  • Work with technical teams to execute the migration with minimal business disruption.
  • Monitor and manage the migration process end-to-end.
• Data Governance & Quality:
  • Establish and enforce data governance policies and procedures.
  • Resolve data quality issues in collaboration with data stewards.
  • Implement validation and monitoring processes for ongoing data integrity.
• Stakeholder Communication & Management:
  • Provide regular project updates to stakeholders at all levels.
  • Manage expectations, address concerns, and ensure stakeholder alignment.
  • Facilitate training and support to drive user adoption.
• Vendor Management:
  • Manage CRM vendor relationships and performance.
  • Evaluate vendor proposals and recommend best-fit solutions.
  • Negotiate contracts and oversee vendor budgets.
• Performance Tracking & Optimization:
  • Define and monitor KPIs to track project success.
  • Analyze performance data to identify areas for improvement.
  • Implement process enhancements to optimize CRM effectiveness.

• Deep understanding of CRM principles, best practices, and industry trends.
• Hands-on experience with multiple CRM platforms (e.g., Salesforce, Microsoft Dynamics 365, and SAP CRM).
• Proven track record in CRM migration and consolidation projects.
• Strong knowledge of data management, governance, quality, and security.
• Proficiency in SQL or other data manipulation languages.
• Solid grounding in Agile methodologies and project management practices.
• Excellent communication and stakeholder management skills.
• Analytical mindset with strong problem-solving ability.

• Bachelor’s Degree in Computer Science or a related field.
• Salesforce Administrator and/or Developer Certification(s) advantageous.
• Project Management Certifications (e.g., PMP and Agile Certified Practitioner) are desirable.