Product Owner

SUMMARY:
Our client, a leading organisation in the payment solutions industry, is seeking an experienced Product Owner to lead a high-impact CRM consolidation and migration project. This role offers the opportunity to shape the CRM strategy, drive innovation, and ensure seamless migration while enabling data-driven business growth.

POSITION INFO:
Key Responsibilities:
Strategic Planning & Vision

• Develop and communicate a clear product vision and strategy for the CRM consolidation and migration project.
• Define objectives, success metrics, and timelines in collaboration with leadership.
• Assess the current CRM landscape, functionalities, and data quality.

• Partner with stakeholders to capture CRM needs across business units.
• Document user stories, use cases, and functional specifications.
• Identify and prioritize critical data elements to ensure migration accuracy.

• Create and oversee a comprehensive CRM migration plan, including data cleansing, transformation, and loading.
• Work with technical teams to execute the migration with minimal business disruption.
• Monitor and manage the migration process end-to-end.

• Establish and enforce data governance policies and procedures.
• Resolve data quality issues in collaboration with data stewards.
• Implement validation and monitoring processes for ongoing data integrity.

• Provide regular project updates to stakeholders at all levels.
• Manage expectations, address concerns, and ensure stakeholder alignment.
• Facilitate training and support to drive user adoption.

• Manage CRM vendor relationships and performance.
• Evaluate vendor proposals and recommend best-fit solutions.
• Negotiate contracts and oversee vendor budgets.

• Define and monitor KPIs to track project success.
• Analyze performance data to identify areas for improvement.
• Implement process enhancements to optimize CRM effectiveness.

• Deep understanding of CRM principles, best practices, and industry trends.
• Hands-on experience with multiple CRM platforms (e.g., Salesforce, Microsoft Dynamics 365, SAP CRM).
• Proven track record in CRM migration and consolidation projects.
• Strong knowledge of data management, governance, quality, and security.
• Proficiency in SQL or other data manipulation languages.
• Solid grounding in Agile methodologies and project management practices.
• Excellent communication and stakeholder management skills.
• Analytical mindset with strong problem-solving ability.

• Bachelor’s degree in Computer Science or related field.
• Salesforce Administrator and/or Developer certification(s) advantageous.
• Project management certifications (e.g., PMP, Agile Certified Practitioner) are desirable.