Product Owner

SUMMARY:
We’re hiring a Product Owner on behalf of a well-established enterprise. This is a permanent role and is based in Cape Town.

POSITION INFO:
The ideal professional will have a strong feel for service journeys and knows how to turn strategy into a clear, delivery-ready roadmap. The role sits in a mature, technology-focused environment where Agile ways of working are fully embedded and cross-functional collaboration is the norm.

Additionally this role is suited for a Product Owner that thrives in guiding the vision for customer-servicing capabilities, translating strategic goals into features and ensuring teams stay aligned on priorities. The environment values curiosity, calm decision-making, and someone who can connect business needs with customer experience in a practical, grounded way.


Key responsibilities (among others)

• Setting and communicating the product vision so teams and stakeholders are aligned
• Translating broader business goals into a prioritised and continuously updated roadmap
• Working closely with teams and stakeholders to validate needs, gather requirements, and shape delivery
• Owning and refining the product backlog; focusing on value and clarity
• Contributing to Agile ceremonies; keeping momentum and removing ambiguity
• Writing user stories and acceptance criteria that are clear, testable, and aligned to user value
• Supporting the full product lifecycle; from concept to continuous improvement
• Keeping an eye on the market; understanding competitors, trends, and customer expectations
• Tracking performance using agreed metrics; identifying opportunities for optimisation
• Using research and data to validate product decisions and maintain customer-centricity

• A degree in IT, Computer Science, or similar
• Certifications that support PO/PM capability; SAFe PO; POPM; ICP or similar
• Solid experience as a Product Owner or similar product management role
• A strong understanding of Agile; Scrum; Kanban; SAFe
• Confidence communicating with technical and non-technical teams; with presentation and collaboration skills to match
• Ability to work in a hybrid model with multiple contributors
• Strong prioritisation skills; grounded in value delivery
• Creative problem-solving and a willingness to rethink assumptions
• Familiarity with lifecycle and delivery tools such as Jira; Miro
• Knowledge of Microsoft Dynamics 365 would be an advantage
• Understanding of financial-services environments
• Experience with customer-centric service design; analytics; and data-driven decision-making

• Strategic thinking with an enterprise-wide view
• Collaborative communication
• Comfort with change; both delivering it and helping others adapt
• Analytical thinking; using data to guide decisions
• Customer-centred mindset
• Backlog ownership and accountability