Product Specialist

SUMMARY:
Customer relations Manager Customer Value Propositions and Products

POSITION INFO:

A Dynamic Multinational organization in the Financial services seeks your sound experience to join them as a Senior Client Propositions and Solutions Manager.

Your product,  marketing of service /product and customer service focus experience is required.

They provide and focus on the development and provide secure Transaction technology,solutions and services.

Minimum Requirements:

Qualifications

• Matric
• Undergraduate degree in business and/or commerce

Experience

• Minimum 8 years’ experience in transactional and lending products
• Minimum 5 years’ experience in Customer Value Management
• Minimum 3-5 years Risk & Compliance exposure in financial services
• Minimum 5-8 years Product development experience
• Minimum 5 years’ experience in Product Marketing
• Minimum 5 years Income Statement management
• Project management will be an advantage

The successful applicant must have the following skills:

• Business Analysis
• Process Engineering
• Strong commercial and data literacy
• Product Change Management
• People Management (direct & matrix)
• Stakeholder Management
• Self-driven
• Networking skills
• Collaboration skills

Product Research and Development and delivery

• Accountable for market research relevant to the client base we aim to service
• Understands the industry opportunities, current and future trends, market supply and demand, pricing, profit drivers, main competitors and enabling suppliers.
• Knowledge and understanding of competitors in - their strengths, weaknesses, competitive advantages and disadvantages, formal and informal structures and products
• Accountable for the effective design, build and delivery within agreed timelines of the proposition products, features and solutions – including scoping, design and implementation of this includes BRS documentation, case studies, test cases
• Understands the IT landscape for the selected products and features to ensure feasibility for the proposition
• Facilitate the relationship between various functions that are integral for the delivery of the proposition and solutions
• Analyse and interprets the customer insight and data in terms of the feedback received on an ongoing basis
• Continuously ensures that the solution built is aligned and relevant to the client value journey.
• Remains accountable for the end-to-end client experience.

Product Pricing

• Establishment and maintenance of product pricing frameworks
• Collaboration with governance & compliance departments, with due consideration of market trends.
• Pricing will be done in collaboration with the relevant business support and distribution functions
• Identify customer/transaction risk and develop mitigating solutions to ensure the structures and pricing are competitive and can meet client requirements.
• The ongoing evaluation of product cost structures and market penetration versus the cost of product delivery, i.e., continuous assessment of overall product profitability and related drivers.
• Stakeholder Engagement and Management
• Ensures alignment between all stakeholders through effective communication
• Manages the relationships with all internal stakeholders that are part of the solution.
• Socialises all relevant stakeholders about the solution in order to address any questions and concerns (e.g., risk and compliance).
• Provide input into Learning and Development as required to support the launch of the proposition solution across channels
• Go-to Market Works with the change teams to promote the solution with relevant stakeholders
• Guides the change and Marketing teams to articulate the solution and marketing initiatives required promote the solution effectively.
• Analyses and interprets feedback received from customers and staff regarding the solution and ensures necessary actions are taken to address issues.

Reporting and Monitoring

• Ensures the adoption of the solution with the necessary adoption measures that will be tracked.
• Establishes relevant performance metrics and implements continuous tracking
• Ensures adequate reporting is in place for the proposition
• Financial Performance
• Responsible for the proposition Income Statement (Revenue drivers, cost drivers)
• Accountable for ensuring the business case is met by continuously track improvements of the feature/solution.

People Management

• Manages a team (direct and indirect reports) to ensure effective delivery of objectives..

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