Product Support: Crushers

SUMMARY:
Our Client based in the East Rand is looking for a Product Support: Crusher

POSITION INFO:

Qualification/Requirements

• National Diploma in Mechanical Engineering and a minimum of 5 year’s field experience in BMH
• National N Diploma N6 with a mechanical trade and 5 years field experience in BMH

Competencies

• Must have experience of applications in minerals processing
• Must have up to date understanding & knowledge as a technical product specialist
• Understanding and experience of sales and financials
• Familiarity with a broad range of Company BMH Equipment
• Familiar with the core processes of the Company customer base
• Experience in complex relationships
• Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
• High sense of urgency and passion for service and support
• Supervision skills
• Strong relationship building skills, a bias for action and detail-oriented behaviours
• A high level of computer skills is essential – Excel, Word, PowerPoint and Access
• Highly motivated individual with the ability to work under stress and meet the deadlines
• Ability to work in a team atmosphere
• Client skills including building and managing relationships, negotiation skills and understanding of customer needs and market requirements
• Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast-paced environment
• Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
• Ability to travel regularly
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
• The employee is regularly required to stand, walk, climb and balance
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Responsibilities

• Collaborating with the PL / MA to accurately identify and update central IB database
• Growing and influencing the installed base to identify opportunity for revenue
• Product Planning is the ongoing process of identifying and articulating market requirements that define a product’s feature set.  Product planning serves the basis for decisions about price, distribution and promotion
• Collaborating with the PL on sales strategy, technical solutions and reporting
• Understanding and collaborating with the MA in terms of setting the RSP for customers
• Understanding and interpreting customer behaviour into a needs’ analysis in terms of the technical requirements.  Inventory status and inventory per site to support site equipment
• Accurate scoping of opportunity and validating of the RFQ
• Assisting with developing and influencing and negotiations
• Advising the MA of potential opportunities
• Evaluate and report on Plan vs. Actual and Forecast per PL in MA territory.
• Interrogating and sanitizing opportunities in Salesforce
• Assisting to progress opportunities through sales stages

• Understanding, planning and meeting the training requirements for internal and external customers (PL training material)

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