Product Support Intern

SUMMARY:
Product Support Intern

POSITION INFO:
JOB PURPOSE STATEMENT The Product Support Intern role is designed to provide foundational assistance across application testing, digital content configuration, client onboarding, and general marketing initiatives. Operating in an entry-level capacity, the intern will help maintain system quality by conducting routine functionality checks, migrating and formatting digital assets, and setting up initial tenant environments for new clients. This position offers an excellent learning pathway to gain practical, cross-functional experience within a dynamic technology environment while collaborating closely with technical, operations, and sales teams. KEY DELIVERABLES KPA Duties Testing & Quality Assurance - Assist with proactive in-production testing and monitor the live user experience. - Conduct functionality testing on software deployments across UAT and Production environments. - Support reactive bug testing, log stakeholder feedback, and assist with resolution management. - Help document user stories and edge cases for newly introduced features and functionality. Content & Application Support - Recreate and format external client processes and documentation into the standard internal OnRamp format. - Review and update customer or prospect content to align with operational best practices. - Verify system interactions and reporting frameworks by testing pre-defined workflows and user scenarios. - Help create internal system content, support sales training initiatives, and manage customer portal reporting metrics. - Assist with the basic design of external media assets, including simple videos and infographics. - Conduct foundational research to support the development of training courses intended for resale. Client Onboarding & Project Support - Set up new client tenants by configuring basic system settings, branding, users, and foundational content. - Support client communication workflows and assist with user training during platform onboarding. - Provide day-to-day project management and tracking support using internal tools. Marketing Assistance - Provide administrative and creative support for company websites, social media channels, and sales enablement initiatives. JOB REQUIREMENTS - A completed or final-year tertiary qualification (Diploma\/Degree) in Information Technology, Computer Science, Information Systems, Digital Media, or a related field - Foundational understanding of basic technology applications, software testing concepts, or digital content layouts. - Strong attention to detail with an ability to identify formatting issues, system bugs, or workflow inconsistencies. - Basic familiarity with digital design tools (e.g., capability to create simple infographics, basic video clips, or presentations). - Good written and verbal communication skills for internal team coordination and basic client support. - High learning agility with a strong curiosity to learn new software platforms, portals, and workflow tools. - Practical problem-solving skills and a structured approach to executing repetitive tasks efficiently. This job specification outlines the primary focus areas and core responsibilities of the internship at present. Because our technical environment is dynamic, we are not overly prescriptive regarding specific platforms, systems, or daily tasks. This position is expected to naturally evolve over time, offering the intern an excellent opportunity to adopt new technologies, develop specialized skills, and take on diverse operational responsibilities as our business grows. These responsibilities are not exhaustive. In this dynamic role as an Intern, you may be required to perform ad-hoc tasks and adapt to evolving challenges as they arise, ensuring that our clients receive the best possible service and solutions tailored to their unique needs. Your versatility and readiness to address diverse demands are integral to achieving success in this role.