System Fulfilment Specialist: Supplier Connectivity & Online Performance Manager

SUMMARY:
An inbound tour operator and ground handler company that specializes in tailor-made and group travel across Southern Africa is looking for a System Fulfilment Specialist: Supplier Connectivity & Online Performance Manager.

POSITION INFO:
DUTIES AND RESPONSIBILITIES: Connectivity Adoption & Supplier Enablement -Drive the expansion of API connectivity across all relevant contracted suppliers -Identify and prioritise suppliers for connectivity based on volume, strategic importance, and product type -Proactively engage suppliers to motivate API adoption and align on connectivity expectations -Work with Contracts Managers to embed connectivity expectations into supplier negotiations API Strategy, Governance & Advocacy -Define and communicate a clear API and connectivity strategy across the business -Act as the internal subject matter expert on API, BAR pricing, and distribution trends -Educate and influence stakeholders on the commercial importance of connectivity Systems Development & Enhancement -Identify gaps in system capability and workflows related to connectivity -Work with Systems and IT teams to define and prioritise API-related enhancements -Champion system improvements to support dynamic pricing and reduce manual intervention -Operations Alignment & Adoption -Ensure Reservations and Operations teams are aligned to the connectivity strategy -Drive adoption of API-connected product through workflow alignment -Identify and resolve friction points impacting connectivity utilisation Training & Capability Development -Identify training gaps across Commercial, Systems and Reservations teams -Develop and implement training to improve API understanding and system usage -Embed best practices across the organisation Performance & Commercial Optimisation -Monitor and resolve rate parity issues -Drive supplier accountability for availability accuracy and rate integrity -Identify lost revenue opportunities from connectivity gaps EDUCATION AND EXPERIENCE: -Travel and Tourism or Business qualification will be an advantage -3 - 5 years of Experience in a DMC, Tour Operator or Distribution related role -Strong working Knowledge of Tour plan or equivalent