Product Support Specialist Excavators – Construction Machines

SUMMARY:
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POSITION INFO:

VACANCY: Product Support Specialist Excavators – Construction Machines
AREA: Boksburg

Overview:
To ensure specialist support for Construction machinery to clients and to upskill all delegates through effective training.

Requirements:
· Qualified Mechanic / Hydraulic / Electrical
· Engineering qualification will be beneficial
· Facilitator certificate will be beneficial
· Fit for travel (Yellow Fewer)
· Fit for duty
· Valid passport
· No criminal record
· MS Office Suite
· Presentation skills

Experience:
· Earth moving with electrical and hydraulic
· Troubleshooting and Fault Finding
· People Management/Supervision
· Parts and Product knowledge

Duties and responsibilities:
· Assist dealer network with technical enquiries and technical problems with machines to resolve product issues.
· Investigate into field information reports to identify notifications of serious problems.
· Determine the cause of problems and submit Field Information Reports to factory to assist customer and provide accurate feedback
· Receive and inforce service bulletin instructions to ensure compliance.
· Provide technical support to customers (verbal and physical) to ensure products operate continuously.
· Provide technical support to all external customers and conduct continuous monitoring of service and product quality
· Perform any ad-hoc projects on request
· Perform regular site visits to advise customer and dealer of possible problems, and increase parts sales
· Perform training to delegates on specialized field on predetermined dates
· Assess staff on practical training to upskill the workforce and build internal confidence
· Provide feedback to training supervisor regarding the progress of mechanics in practical training
· Perform health and safety training to ensure a healthy and safe work environment
· Conduct training to mechanics on technical report writing to ensure efficient reporting to customers
· Assist Warranty Coordinator with technical queries to judge warranty claims
· Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
· Ensure the Kenkijin philosophy, values, principles and behaviors are promoted and established through the business unit
· Perform any reasonable request as requested by any person within the company within a reasonable time

Qualifying candidates can apply by sending CV’s and qualifications to with PRODUCT SPECIALIST or upload it to the ALOS website at />
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