Product Trainer: ICT and Security (IP Cameras)

SUMMARY:
A premium communication and surveillance solutions equipment supplier company requires the above to deliver engaging, informative product training to internal teams and external clients, both remotely and onsite.

POSITION INFO:
Minimum requirements for the role:

• A bachelor’s degree in IT, computer science, education, or related field is preferred.
• Previous experience in ICT product training, technical training.
• Background in ICT products (networking, IP cameras and access/ entrance control, Push-To-Talk (PTT) systems, SAAS – highly beneficial).
• Excellent verbal communication and presentation delivery skills.
• Strong technical foundation in ICT and security systems, especially IP cameras.
• Proven skill in translating technical concepts into easy-to-understand content.
• Experienced in creating professional, engaging presentations.
• Natural relationship builder and effective cross-functional team player.
• Willing and able to travel regularly for onsite engagements.
• Experience in delivering onsite training sessions to technical and non-technical audiences.

• Delivering engaging, informative product training to internal teams and external clients, both remotely and onsite.
• Simplifying complex technical information into clear, accessible content.
• Supporting product launches, live demos, and onsite training events across various regions.
• Collaborating closely with product and sales teams to develop and maintain training materials.
• Creating visually compelling and effective presentation materials.
• Travelling frequently for onsite client training and regional support.
• Designing and delivering structured training programs (both online and in-person) on ICT and security products, especially IP surveillance systems.
• Training internal teams, resellers, systems integrators, and clients on product installation, configuration, and troubleshooting.
• Conducting onboarding training sessions for new employees on security product portfolios.
• Providing continuous learning sessions for product updates and new feature rollouts.
• Developing comprehensive training materials including manuals, quick-start guides, presentations, e-learning modules, videos, and FAQS.
• Collaborating with product and marketing teams to ensure training content is aligned with product positioning and updates.
• Demonstrating the installation, configuration, and integration of IP cameras, NVRS, VMS, and other related ICT/security devices.
• Conducting product demonstrations at trade shows, client sites, webinars, and internal meetings.
• Gathering feedback from training sessions to continuously improve course delivery and content.
• Supporting sales and pre-sales teams by addressing technical queries and participating in client presentations when needed.
• Assisting support and technical teams in resolving complex client challenges post-training.
• Maintaining training schedules, attendance records, certification tracking, and feedback evaluations.
• Tracking training effectiveness using assessments, surveys, and performance metrics.
• Reporting training outcomes to management with recommendations for improvement.