Production Support Engineer

Recruiter:

Siritech

Job Ref:

3214763413

Date posted:

Friday, January 7, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Key Responsibilities

Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
Collaboration with other members of the Production Management team
Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management
Production systems monitoring, start of day (SOD) and end of day(EOD) checks
Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

Technical Skills

5+ years' experience in Production Support in Financial services industry
Very strong Analytical and problem-solving skills
Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
FIX protocol knowledge
Strong Shell / Python scripting skills
Ability to prioritise workload, react quickly and escalate to meet business expectations
Strong working knowledge of real time monitoring systems
Financial Product knowledge would be advantageous
Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
Performing code fixes and maintenance
Incident Management
AIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL

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