Production Support Specialist, Cape Town

SUMMARY:
Production Support Specialist, Cape Town

POSITION INFO:

Production Support Specialist, Cape Town

Summary / Objective / Purpose of the Role:

An established financial services organisation based in Cape Town is seeking an experienced mid-level Production Support Specialist to join its team.

The successful candidate will form part of the production support function, acting as first-line support for trading and custody-related systems. This role is responsible for managing incidents, resolving technical queries, monitoring system performance, and ensuring the seamless operation of critical trading applications.

Key Responsibilities / Duties:

• Manage and resolve technical queries and support requests with a high level of service delivery

• Prioritise incidents according to severity and business impact

• Collaborate with internal stakeholders and third-party providers to resolve issues efficiently

• Monitor system alerts and notifications to ensure optimal system performance

• Escalate issues in accordance with established processes

• Support and maintain key system areas including:

  • Financial instruments

  • Pricing and market data

  • Trade routing

  • User and client configuration

  • Reporting

  • System integrations

• Conduct investigations, troubleshooting, root cause analysis and testing where required

• Assist in maintaining system stability and operational continuity

• Perform additional duties aligned with the scope of the role

Qualifications / Requirements:

• Grade 12 (Matric) or equivalent

• Tertiary qualification advantageous

• Minimum 2 years’ experience in a trading, financial markets, or technical support environment

• Strong understanding of global securities trading, foreign exchange and margin products

• Proficiency in:

  • MS Office

  • SQL

  • APIs

  • Exposure to coding languages is advantageous

• Strong analytical and problem-solving skills

• Ability to work under pressure and manage multiple priorities

• Excellent communication and stakeholder management skills

Preferred Skills / Experience:

• Experience supporting trading platforms or financial systems

• Exposure to financial market data feeds and integrations

• Technically inclined with strong attention to detail

• Ability to interpret and analyse complex financial data

• Independent worker with strong team collaboration skills

• High sense of urgency and strong time management capability