Project Manager: Customer Experience Management

Recruiter:

Babantle Experts

Job Ref:

Project Manager: CEM..

Date posted:

Sunday, June 5, 2022

Location:

Pretoria, South Africa

Salary:

Negotiable

JOB SUMMARY:
To effectively execute Customer Experience Measurement (CEM) projects in order to maintain, acquire and grow revenue through existing and new CEM clients

JOB DESCRIPTION:

To support the Product Lead in meeting strategic business needs with specific reference to improving the effectiveness and efficiency of the CEM Product.
Grow the CEM product by being an expert on Customer Experience (CX) dynamics, opportunity seizing, unmet needs and competitive insights for clients.
Gathers, analyse data and perform market research to craft compelling and insightful stories that will help CEM clients to understand customer needs, satisfaction, market landscape and competitive intelligence by utilising the Consulta CEM models and methodologies.
Select, configure and implement analytics solutions through the CEM model in collaboration with relevant teams and expertise.
In Collaboration with the Project Management team, devise detailed project plans; execute project administrative and operational duties throughout a project cycle; support the discussion & prepare for post project reviews internally & externally after a project has been completed in order to improve efficiency & effectiveness throughout the project cycle where possible.
In Collaboration with the Research and Data Collection Team, prepare and design the research questionnaire and manage the fieldwork (training documents, ACE documents, using relevant systems, sample completion stats, ensuring the statistics is within the planned budget, receive call recordings if applicable, focus group moderation and note taking when and if applicable).
In Collaboration with the Community Team, ensure participation engagement (invitations & reminders created, all communication created to participants such as social media posts, portal posts, feedback mailers, member queries and helpdesk support).
Extract reports from multiple ICT sources for the analysis of data, reporting of deliverables and contribute to in-depth insights gathering and recommendations to transform data into actionable business insights.
Follow systems and processes that are in place in the handling of data with integrity and in
accordance with the relevant Acts and regulations.

Desired Experience & Qualification

Minimum B-degree in Research Psychology/ Marketing or related qualification
Post graduate business management qualification would be an added advantage.
SAMRA Membership added advantage.
Minimum of five (5) to eight (8) years working experience in markets and consumer analysis in order to provide insights for strategic brand decision making.
Data management/analysis experience.
Experience of working in a Customer Experience and or consulting environment; especially Marketing Research Consulting would be an added advantage.
Expertise and proven experience in full suite Marketing Research disciplines and methodologies (Qualitative and Quantitative) as well as related disciplines including but not limited to advanced statistic

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Trial Success Manager (Project Coordinator)
Location: Johannesburg
Salary: 35000
We are seeking a dynamic Trial Success manager with project management experience to join our client's team in the East Rand
7 days ago

Senior Project Manager
Location: Johannesburg
Salary: NEG Monthly
Our client in the Bulk Materials Handling equipment industry is seeking a Senior project manager to join them in Randburg, Gauteng. The successful candidate will be able to manage all aspects of projects execution and manage a team of project engineers, administrators and site teams. At least 10 years’ experience is required. Bulk Materials Handling industry experience will probe advantage
10 days ago

Project Manager R&D Electro-Optical
Location: Pretoria
Salary: Negotiable
A young R&D company developing cutting-edge electro-optical and machine learning technologies—used in civilian, security, and limited defence sectors—is looking for a full-time project manager to lead planning, execution, and delivery of product development, production, and support projects within a dynamic team.
10 days ago

Project Manager
Location: Centurion
Salary:
10 days ago

Technical Project Manager
Location: Johannesburg
Salary: 25000 Monthly
Exciting on-site role for a Technical project manager based in Johannesburg North. Company: A well established (2008) ICT provider of fibre, voice and connectivity solutions which has enjoyed excellent success and growth over the past many years is looking to add to their project team.
11 days ago

Junior Project Manager
Location: Randburg
Salary: 20 000 Monthly
Junior Poject managerBased In RandburgR20 000 - R25 000 depending on experience
11 days ago

Mechanical Project Manager
Location: Johannesburg
Salary:
Are you an experienced Mechanical project manager with a strong background in mineral processing equipment? We are recruiting for a leading specialist in the design and supply of thickeners, screens, and other mineral processing equipment. This is your opportunity to join a company known for innovation, technical excellence, and delivery across the mining and industrial sectors.
14 days ago

HVAC Project Manager - JHB
Location: Johannesburg
Salary: Negotiable
HVAC project manager
14 days ago

PV (Solar) Project Manager - JHB
Location: Johannesburg
Salary: Negotiable
PV project manager
14 days ago

Engineering Project Manager
Location: Centurion, Gauteng
Salary: Highly competitive
Interested candidates with a strong background in the engineering industry and a passion for delivering complex technology projects are encouraged to apply.
15 days ago

Project Manager: Customer Experience Management

Desired Experience & Qualification

Similar jobs you might be interested in:

Create a free job alert for Project Manager: Customer Experience Management in Pretoria