Property Service Manager

SUMMARY:
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POSITION INFO:

The purpose of the job:

Maintenance management of building services, all mechanical, electrical, structural, and civil aspects of
each asset within the official investment strategy of each asset and the financial reporting thereof including
but not limited to budgeting.

Building Management

• Conducting Annual and Bi-Annual Building Audits to ensure pro-
active maintenance and planning 5-years’ expense forecasts and

implementing.
• Compile and complete budgets regarding general expense
provisions for all operational issues i.e. service contracts, electrical,
plumbing, consumables, extra ordinary expenses, and capital
expenses
• To do Annual and Bi-Annual tenders of service contracts to ensure
the company receives the best possible price and the highest
service.
• Investigate new products and technology in the market as to
improve on quality and reducing existing expenses.
• To conduct regular building inspections and to train on site staff to
maintain the property to agreed standards.
• To inspect all work authorized prior and after completing and in progress until completion.
• Ensure that new tenant installations are completed within the time frame provided as and when required or where the tenant
Installation department is not responsible for such installation.
• To meet with tenants and resolve complaints as required.
• To manage onsite building staff
• To carry out adhoc tasks as and when required
approve invoices for payment to contractors.
Compile specifications for work to be placed on tender or quotation
and recommend contractors to be used and projects manage work.

Financial and Administration

• To ensure that major expenses are affected as per budgeted date to
avoid variances and to keep working budgets up to date.
• General correspondence to keep Centre Management, Property
Managers, Building Staff and Tenants informed of work to be
affected.
• To do regular building inspections as to ensure that contracted
services and work are affected as per service agreement.
• Provide Asset Managers, senior Property, Regional and Asset
managers with related reports when required.
• Compile visual and cost accurate reports or quotations to Asset
Manager and Property Management for major expenses to be
motivated and approved.
• Attend monthly Portfolio meetings with Regional Manager and Asset
Managers as to report on variations, outstanding and uncompleted
work, work in progress and general items.
• Assist and/or guide Centre Management or Property Management
and Building Staff with day-to-day maintenance related problems
experience at the properties.
• To do regular stock control of goods, material, consumables on the
property.
• To comply with the Company Procurement Policy and other policies.
• To execute performance appraisals as and when required per Eris
policy.
• To manage and maintain services contract audits on an annual basis
or as required or requested.
• To compile expense schedules, ops cost schedules, and national
rates.
• To ensure that office and building staff shortfalls with regards to
training, performance and quality of work is continuously noted and
discussed with management.

SKILLS AND COMPETENCIES ESSENTIAL TO THE POSITION

Business

• Very strong communication and administrative skills.
• Innovative thinking and ability to follow process.
• Dynamic and enthusiastic
• The ability to interact professionally with tenants and landlord.
• Competent time management skills
• Professional attitude and capability and personal initiative
• Be deadline driven.

Human Capital

• Transparent honesty.
• Reliability.
• Positive Attitude and highly motivated
• Lead by example.
• Assertive and effective communication.
• Ability to create a professional office environment.
• Organization and planning skills.
• Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.

QUALIFICATIONS AND EXPERIENCE

Qualifications

• Grade 12 (Matric), Relevant Diploma or degree related to Services,
Operations and/or Facilities Management and infrastructure
management.
• Technical Qualification will be advantageous.

Experience/Skills

• Minimum of 7 - 10 years’ experience in Property Services/Facilities
Management or Operations will be advantageous.
• Understanding of maintenance planning and scheduling
• The role requires travelling (in some cases across regions)
• Strong Proficiency in relevant computer packages (MS Office) and
software packages
• Excellent attention to detail in respect of motivations, numeracy and
administrative accuracy