QC Supervisor

SUMMARY:
To ensure the supervision of the quality control lab and staff, raising non-conformance reports

POSITION INFO:

To ensure the supervision of the quality control lab and staff, raising non-conformance reports, and enforcing food safety compliance on shop floor, food defence, housekeeping and food fraud. The role also enforces good hygiene practices and effective chemical management. Key Accountabilities and Outputs Supervision • Supervision of the QC lab and staff • Supervision and Verification of online product and packaging tests ensuring conformance to internal specifications, customer, and regulatory requirements. Equipment Calibrations • Monitors to ensure that equipment is internally verified. • Monitors to ensure equipment are externally calibrated before expiry and conducts verification of the calibration's reports. NCR's • Recording of Internal NCR's • Investigation of root cause for consumer complaints Food Safety/Health & Safety • Internal Auditing - conducts routine GMP audits. • Enforces Food Safety compliance on shop floor, food defence, housekeeping, food fraud. • Enforces Health and Safety compliance (assessments, toolbox talks) PRP's • Enforces Good Hygiene Practices • Enforces Plant Sanitation Practices and good housekeeping. • Enforces Good Manufacturing Practices ensuring conformance with manufacturing requirements. • Traceability and Recall - executing mock recalls. • Water Quality Management • Enforces Retention Sampling, Managing the retention sample bay. • Enforces Change Management Control • Handling of Trade Returns - sampling, root cause investigations, updating tracker and completing root cause investigation report From Lab Supervisor to Quality Control Supervisor JDO_054_v2 Updated Nov 2023 Page 2 of 4 Raw Materials QC • Ensures raw materials received are sampled, analysed, and recorded. • Raises Supplier NCR's, follows up for corrective action and close out. • Validation of COA's • Allergen Management Officer • Verification of Preform and Sugar weights. Chemical Management • Supervises the issuing of chemicals. • Ensures that chemicals are approved and certified for relevant use. Documentation • Updating of specifications charts • Updating final product specifications • Updating packaging specifications General • Over sees trials for new packaging and completes trial reports. • Weight Verification checks for sugar and preforms . • Ensures the proper Disposal of stock from isolation bay and of retention samples. • Quality Lab Inventory Control, purchasing of consumables. • Staff leave, time and attendance, time sheets . • Monthly One on one staff reviews . • Toolbox talks. • Assist with Quality Assessments . • Adhoc responsibilities relevant to the Quality and Food Safety functions of the department as and when is necessary. General • Responsible to ensure housekeeping is performed and ensure that all products and activities are stored and are executed within the demarcated areas according to the housekeeping policy (green red and yellow areas) • Conversant with relevant business information, policies, processes and procedures • Maintains expected performance standards • While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description Additional Region-Specific Accountabilities and Outputs From Lab Supervisor to Quality Control Supervisor JDO_054_v2 Updated Nov 2023 Page 3 of 4 Qualifications and Experience • Grade 12 / Matric / Nat Diploma Food Tech, Biotech or related field • Upto 4 years' experience (Operational Execution) Supervisory; FMCG • MS Excel; MS Word; E Mail Key Qualities Communication • Detailed verbal or written instructions or requests to employees or contractors Problem Solving • Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem. Relationships Maintained • Others outside of own work area but inside the organisation Behavioural Competencies Judgment and Decision Making • Able to gather information from a variety of sources. • Understands cause and effect relationships within data and interprets this to make competing, holistic decisions • Develops alternatives before making complex decisions • Looks for the most innovative, efficient and value adding solution when making a decision • Makes decisions in time and forecasts when decisions need to be made • Formulates a "big picture" understanding of the near-term impact of decisions (including the time and resources required to implement decision) • Evaluates the longer term business impact of decisions Takes initiative when making decisions Leadership • Able to communicate and gain team commitment to a vision of what is to be achieved. • Delegates fully and creates opportunities which help others to develop their potential. • Identifies inequalities of opportunity within the workplace and takes steps to address them. • Inspires and empowers others to overcome difficulties and achieve goals. Nurtures strong team identity and pride. Continuous Improvement • Increases performance expectations when success has been achieved • Seeks out sources of information, including trade associations, "best practice" companies, customers, peers, subordinates, etc. • Finds ways to fast-adapt improvement ideas to work processes • Proactively seeks out resources, alliances, etc., needed to quickly introduce improve