QUANTITY SURVEYOR – BUILDING INSURANCE CLAIMS

SUMMARY:
Our client, a dedicated building insurance specialist with branches throughout South Africa, is looking for a QS to oversee claims. With your experience and technical expertise of building construction, here is an opportunity to take your career in a new direction.

POSITION INFO:

Key Responsibilities:

General Insurance Claims:

• Review and assess complex or suspect building damage reports and cost estimates for insurance claims.

• Provide expert advice on building costs and repair methods.

• Take ownership of the loss adjustor appointment process and monitoring their performance against predetermined KPI’s.

• Oversee the appointment of the professional experts where needed.

• Maintain a database of building rates against which contractor quotes can be assessed.

• Set up and manage a panel of contractors to attend to small claims.

• Oversee the tender adjudication process as well as contractor and professional team appointment on large claims.

• Analyse and monitor claims costs procurement spend and identify opportunities for cost saving and improved efficiency.

• Ensure that supplier SLAs are signed and updated on a regular basis for all loss adjusters, contractors, plumbers, and other service providers.

• Monitor adherence to SLA by service providers and implement remedial actions to remedy persistent failures.

• Drive adoption of App/Portal usage by these contractors.

• Monitor prompt payment and aging for service providers.

• Provide ongoing training to claims staff and external loss adjusters.

• Overall supplier relationship management.

• Ad hoc travel to construction sites as well as engagement with clients and brokers.

Geyser Call Centre Claims:

• Monitor performance and team management of the inbound geyser call centre.

• Ensure up-time and prompt response to inbound calls. Ensure other inbound claims are handled promptly and queries/issues are dealt with timeously.

• Manage core and after-hours teams, including quality assurance of work and calls, as well as ongoing training.

• Implement and/or amend processes to improve turn-around times and customer satisfaction.

• Handle inbound telephonic complaints that have been escalated to the manager.

• Identify claims where the claims handlers are not adequately equipped to resolve the issue at hand and attend to the prompt resolution of these issues (Within policy limits and/or at minimal costs the company)

Qualifications and Experience:

• Bachelor''s degree in Quantity Surveying / Construction Management

• Minimum of 5 years'' experience

• Action oriented personality

• Strong knowledge of building construction and repair methods

• Practical experience in cost estimating and value engineering.

• Excellent communication and negotiation skills.

• Strong organizational and project management skills.

• Experience in managing internal and external teams.

To apply send your CV to using the reference: INSQS

NB! This job is now closed. You can apply for other jobs by uploading your CV.