Quality & Compliance Manager

SUMMARY:
Signa Artisans in Motion is appointing a Quality & Compliance Manager to design, build, implement, and govern the organisation’s quality, compliance, audit readiness, safety, and risk-management frameworks as the business continues to scale. This management role requiring substantial experience in technical training, engineering or workshop-based environments, and regulated or audit-driven organisations. The role is accountable for protecting the organisation’s permission to operate by ensuring that training delivery, learner management, facilities, workplace learning, contractual commitments, and expansion initiatives are legally compliant, audit-defensible, safe, and aligned to ISO-aligned quality and safety principles.

POSITION INFO:
Duties and Responsibilities

1. Quality Management System (QMS) & Governance

• Design, implement, maintain, and continuously improve the organisation’s Quality Management System aligned to recognised quality management principles
• Establish and enforce quality policies, procedures, SOPs, and standards across all functions.
• Ensure consistent application of quality standards across all programmes, sites, and delivery models.
• Implement effective document control, version management, and record retention.
• Conduct internal audits and manage corrective and preventive actions (CAPA)
• Facilitate management reviews of quality performance, risks, and improvement actions.
• Prepare the organisation for external audits, verifications, and regulatory inspections

• Ensure full compliance with QCTO, SETAs, DHET, SAQA, and other applicable regulatory requirements
• Own institutional and programme accreditation, scope management, and re-accreditation processes
• Provide governance oversight of ETQA functions while ETQA teams execute day-to-day administration
• Remain accountable for audit outcomes, findings, and corrective actions
• Monitor regulatory and legislative changes and ensure organizational alignment

• Own the quality, accuracy, relevance, and control of all training and assessment materials.
• Conduct structured gap analyses of existing learning materials.
• Define priorities for upgrading, standardising, and improving training content.
• Ensure alignment of materials to occupational / unit standards, assessment requirements, and industry needs.
• Establish review and update cycles for all training content.
• Implement document control systems for learning materials and assessments.
• Coordinate curriculum improvements with Training, ETQA, and subject-matter experts.

• Design and lead the implementation of 5S across workshops, training centers, stores, and support areas
• Define 5S standards, layouts, visual controls, and audit criteria
• Coordinate phased roll-out of 5S in alignment with operational schedules
• Conduct regular 5S audits and drive corrective actions
• Embed discipline, organization, and professionalism as part of training excellence

• Act as the organizational authority for OHS governance
• Establish and maintain OHS systems aligned to recognized safety management principles
• Ensure systematic identification of hazards, assessment of risks, and implementation of controls
• Maintain risk assessments, hazard registers, and incident reporting systems
• Oversee incident investigations and corrective actions
• Define PPE standards and safe work practices
• Monitor legal compliance and OHS performance and report trends and risks to executive management

• Interpret quality, compliance, OHS, and reporting obligations within training and apprenticeship contracts
• Translate contractual requirements into operational compliance standards
• Monitor evidence and documentation supporting contractual compliance
• Identify and escalate contractual, regulatory, or delivery risks
• Support audits and reviews linked to contractual obligations

• Lead project planning, structuring, and governance
• Define scope, milestones, dependencies, risks, and success criteria
• Develop and maintain project plans, timelines, risk registers, and dashboards
• Coordinate cross-functional inputs while minimising operational disruption

• Provide governance for:

• Define quality, compliance, safety, and readiness criteria for expansion
• Conduct formal compliance stage-gate reviews prior to go-live
• Ensure expansion does not compromise accreditation, quality, or safety standards
• Apply the Two-Key Rule jointly with the General Manager

• Providing regular and structured reports to the CEO on:

• Preparing governance plans, dashboards, and management reports
• Using advanced Excel and analytical tools for audit, risk, compliance, and project tracking
• Escalating material risks and non-compliance issues timeously
• Recommending corrective and preventive actions to protect accreditation, safety, legal standing, and organisational sustainability
• Presenting confidently to executive leadership, partners, auditors, regulators, and external stakeholders
• Acting as a senior advisor to the CEO and executive team on governance, compliance, quality, safety, and organisational risk

• Relevant degree or diploma (Engineering, Quality Management, Safety Management, Technical Training, or similar)
• 7–10+ years’ senior experience in quality, compliance, governance, or audit-driven environments
• Proven experience with SETA / QCTO accreditation and audits
• Experience implementing systems, standards, and structured improvements.
• Quality Management Systems training
• OHS qualification
• Assessor /Moderator certificate
• 5S/Lean/Continuous Improvement training
• Proven experience in technical training centres, workshops, or engineering environments
• Strong working knowledge of ISO 9001 and ISO 45001 principles