Quality Analyst

Recruiter:

ABC Worldwide

Job Ref:

CPT001191/CB

Date posted:

Friday, June 18, 2021

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:

Quality Analyst

Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our team on secondment in KZN, on the EasyJet campaign.

A critical eye for detail is essential in this seconded role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.

If you’re a driven, positive and motivated individual, looking to join a well-established company that values its employees then look no further and make this moment count by applying today

POSITION INFO:

If you’re a driven, positive and motivated individual, looking to join a well-established company that values its employees then look no further and make this moment count by applying today

What you’ll be doing

Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
Driving local quality calibration plan
Conducting site calibration to ensure consistency across the business
Supporting calibration accreditation initiative
Supporting academy accreditation
Completing complaint investigation and transcript requests
Capturing continuous improvement opportunities and close loop through effective coaching
Producing actionable insight and recommendations

What you’ll need

Matric
Minimum 12 months’ tenure at Webhelp
Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
High level of attention to detail when calibrating evaluations
Experience of the quality framework or working in a quality assured environment
Strong facilitation and coaching skills
Proven track record of achieving targets
Previous or current quality experience (Advantageous)

Please note that the appointment will be made in line with the Company’s EE Plan.

Each of our employees brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of the folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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