Quality Analyst

Recruiter:

Telebest

Job Ref:

DBO000382/KD

Date posted:

Friday, August 27, 2021

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
Opportunity awaits a diligent, highly organised and motivated Quality Analyst to join our Client’s team. International/Offshore USA Contact Centre experience essential for this role.

POSITION INFO:
A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should have an interest in content and people and should be able to work well under pressure.

If you are a driven, positive and motivated individual, looking to join a well-established company that values its employees then we would love to hear from you.

What you will be doing:

Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
Driving local quality calibration plan
Conducting site calibration to ensure consistency across the business
Supporting calibration accreditation initiative
Supporting academy accreditation
Completing complaint investigation and transcript requests
Capturing continuous improvement opportunities and close loop through effective coaching
Producing actionable insight and recommendations

Required:

Matric
Minimum 2 years experience in a QA role within the BPO space
Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
High level of attention to detail when calibrating evaluations
Experience of the quality framework or working in a quality assured environment
Strong facilitation and coaching skills
Proven track record of achieving targets

If you meet the above criteria, please send your cv to natasha.govender@------ or --------Please upload your CV here-------->

Should you have not heard back from us within 14 working days, please take your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Software Developer
Location: Durban
Salary: Monthly
Our client is a dynamic and ambitious family owned and run export trading business based in Durban. We have been in existence for the last 50 years with a third generation in place. They specialize in the export of FMCG's, fruit and vegetables, meat, wines and building materials to over 45 countries throughout the world. They have subsidiary businesses in both the Seychelles and Mauritius.Join the...
18 days ago

Senior Project Manager - Investment Data
Location: Pinelands
Salary: R90k - 105k per month
This role is responsible for managing one or more projects within the constraints of scope, quality,
21 days ago

Business Analyst
Location: Durban
Salary: 40000 Monthly
Our client, a leading IT Consulting Company in Durban is looking for a Business analyst who comes from a software development to BI/ SQL development background. The client only uses cutting-edge technologies to build and maintain many products.
26 days ago

PAM 415638 - Quality Assurance Engineer (Automotive) – KZN
Location: Durban
Salary: R475K - R550K CTC
quality Assurance Engineer (Automotive) – KZN
3 days ago

Internal Quality Controller (Clothing Industry) - DBN
Location: Durban
Salary: 15 900 Monthly
Internal quality Controller (Clothing Industry) - DBN
5 days ago

Quality Manager Saudi Arabia
Location: Durban
Salary: $8000 to $14000 pm tax free-depending on years of experience
Expat work for quality Manager(QA/QC) to work in Saudi Arabia. Applicant must be willing to work in Saudi. Salary paid in $
12 days ago

Quality Controller Supervisor
Location: Durban
Salary:
Requirements: 5-10 years in quality or Grade 12 with 3 years in Manufacturing sector.ISO9001 or Integrated SHEQ Experience (Advantageous).Rubber Technology Diploma (Advantageous).Proficient in reading measuring equipment.
19 days ago

Quality Engineer
Location: Durban
Salary:
20 days ago

Quality Technician
Location: Durban
Salary: Up to R30 000 per month
To conduct quality Control to achieve quality Standards and meet customer’s expectations.
20 days ago

Quality Engineer
Location: Durban
Salary: Up to R30 000 per month
To monitor the plant’s activities and to maintain the product, process, quality and system to agreed standards through facilitation of improvements and audits.
20 days ago

Quality Analyst

Similar jobs you might be interested in:

Create a free job alert for Quality Analyst in Durban