Quality Assessor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001518/FK

Date posted:

Tuesday, March 29, 2022

Location:

Capetown, South Africa

JOB SUMMARY:
One of the leading mobile service providers is looking for QAs for their call centre.

JOB DESCRIPTION:

Our client is looking to recruit QAs within the call centre in the customer services space.
Main Responsibilities
Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Center results in First Call Resolution and NPS
Coach and feedback to agents to ensure FCR improvement.
Support the Team Leaders and Supervisors with feedback, urgent call traces, trend analysis and other adhoc support functions.
Attend Quality Framework calibrations and team meetings.
Reporting.

Requirements:
At least 3 years call centre QA experience
Matric
Knowledge of the Six Sigma analysis

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Human Resource Manager
Location: Cape Town
Salary:
National Debt Advisor is looking for a Human Resource Manager to join their team!!!Company Overview: Financial Wealth Holdings is a leading provider in the credit repair industry, dedicated to assisting individuals in achieving financial freedom. We are seeking a skilled and experienced HR Manager to join our dynamic team. Position Overview: As the HR Manager, you will play a crucial role in ...
8 days ago

TRAINER - Atlantis, Western Cape
Location: Atlantis
Salary: R400k - 500k per year
TRAINER - Atlantis, Western Cape R400 000 - R500 000 Per Annum Negotiable based on Qualification
24 days ago

Skills Trainer
Location: Cape Town
Salary:
To deliver world-class training and ensure the culture, ethics, core values as well as brand standards and procedures are conveyed to all new and existing Franchisees and their teams
24 days ago

Inbound Client Contact Centre Administrator
Location: Cape Town
Salary: R11 000 Monthly
Our client is seeking an experienced Client Contact Centre Administrator.
28 days ago

Quality Compliance Officer
Location: Cape Town
Salary:
We are looking for an experienced and qualified Compliance Officer for the quality Department. Experience in ISO 9001, 14001 and 45001 required.
1 day ago

Quality Supervisor
Location: Cape Town
Salary: 228 000 Annually
Become a part of a top-tier company within its field, serving markets both locally and abroad. This company specializes in tailored product designs and solutions that cater to global industries. Their products are intricately crafted with an emphasis on quality, innovation, longevity, and improving operational efficiency
4 days ago

Group Quality Assurance and Infection Prevention & Control Manager
Location: Cape Town
Salary:
8 days ago

Quality Assurance Manager - FMCG
Location: Cape Town
Salary:
quality Assurance ManagerGouda - Western CapeR45 000 CTC
10 days ago

Quality Supervisor
Location: Cape Town
Salary: 20000 Monthly
quality Supervisor position available in Cape Town. Take control of AQS, SPC in a Gemba process
17 days ago

Tier 1 Supplier Quality Engineer (Automotive) - ATLANTIS, Western Cape
Location: Atlantis
Salary: R30k - 35k per month
Tier 1 Supplier quality Engineer (Automotive) - ATLANTIS, Western Cape Competitive Package on Off
17 days ago

Quality Assessor

Similar jobs you might be interested in:

Create a free job alert for Quality Assessor in Capetown