Quality Assurance Officers

Recruiter:

IOCO

Job Ref:

iOCO02017

Date posted:

Thursday, December 8, 2022

Location:

, South Africa

Salary:

Negotiable

JOB SUMMARY:

We are recruiting a Quality Assurance Officers to join our infrastructure services.Â

Qualification Required:

Grade 12
A+, N+ or Higher

Preferred Qualification:

JOB DESCRIPTION:

We are recruiting a Quality Assurance Officers to join our infrastructure services.Â

Â

Â
Qualification Required:

Grade 12

A+, N+ or Higher

Preferred Qualification:

ITIL v3 or ITIL 4 and QA

Experience required:

Proven work experience in Quality Assurance

1-2 Yearsâ€™ experience in an IT service desk environment

1-2 Yearsâ€™ Customer service experienceÂ

1-2 Yearsâ€™ experience in Quality Assurance

Duties/Responsibilities:

Strong knowledge of QA methodologies and processes, to be able to implement a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems.

To Ensure that calibrations are taking placeÂ

Assess call quality to make improvements to achieve better customer satisfaction

To ensure all calls are evaluated and coaching sessions takes place to maintain processes

Demonstrable ability to lead and manage staff

Proficient in standard logistics software

Excellent analytical, problem solving and organizational skills

Ability to work independently and handle multiple projects

Work environment:

Remote

Office is Open Plan

Physical demands:

Â Sitting

Travel:

To the office in the event of power outages or bad network from home

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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