Quality Assurance Officers

 

Recruiter:

IOCO

Job Ref:

iOCO02017

Date posted:

Thursday, December 8, 2022

Location:

, South Africa

Salary:

Negotiable


JOB SUMMARY:

We are recruiting a Quality Assurance Officers to join our infrastructure services. 

 

 

Qualification Required:

  • Grade 12
  • A+, N+ or Higher

Preferred Qualification:

JOB DESCRIPTION:

We are recruiting a Quality Assurance Officers to join our infrastructure services. 

 

 

Qualification Required:

  • Grade 12
  • A+, N+ or Higher

Preferred Qualification:

  • ITIL v3 or ITIL 4 and QA

Experience required:

  • Proven work experience in Quality Assurance
  • 1-2 Years’ experience in an IT service desk environment
  • 1-2 Years’ Customer service experience 
  • 1-2 Years’ experience in Quality Assurance

Duties/Responsibilities:

  • Strong knowledge of QA methodologies and processes, to be able to implement a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems.
  • To Ensure that calibrations are taking place 
  • Assess call quality to make improvements to achieve better customer satisfaction
  • To ensure all calls are evaluated and coaching sessions takes place to maintain processes
  • Demonstrable ability to lead and manage staff
  • Proficient in standard logistics software
  • Excellent analytical, problem solving and organizational skills
  • Ability to work independently and handle multiple projects

Work environment:

  • Remote
  • Office is Open Plan

Physical demands:

  •  Sitting

Travel:

  • To the office in the event of power outages or bad network from home

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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