Quality Manager

SUMMARY:
Position Title: Quality Manager
Location:  Pinetown 

Seniority Level:Mid to Senior Level
Industry: Appliances, Electrical, and Electronics Manufacturing
Employment Type: Full-time

POSITION INFO:
Key Responsibilities:
Quality Systems and Compliance

• Maintain, and improve the Quality Management System (QMS) in alignment with ISO 9001and customer-specific requirements.
• Ensure compliance with Environmental and Occupational Health & Safety, national legislation, chemical handling protocols, and ESD protection standards.
• Lead and coordinate internal, external, customer, and supplier audits. Track and close non-conformances with measurable corrective actions and deadlines.
• Maintain and control documentation including SOPs, inspection/testing procedures, process-specific work instructions, FMEA, PFMEA, control plans, risk registers, and audit logs.
• Conduct Management Review meetings, presenting data on customer satisfaction, audit outcomes, NCR trends, and improvement plans.
• Ensure full audit readiness across departments, enforcing process discipline, traceability, and version control.
• Drive preventive actions by analyzing trends, leading root cause analysis teams, and integrating lessons learned into documented procedures.

• Manage daily activities of all quality personnel including Inspectors, Controllers, AOI Inspectors, and the Quality Supervisor.
• Lead NCAR processes for customer complaints, internal failures, and non-conformances.
• Ensure defect traceability, segregation of non-conforming parts, and appropriate disposition (rework, scrap, )
• Monitor and report production quality performance, including yields, escape rates, and KPIs.
• Develop and oversee Quality Plans and Product Quality Specifications for customer contracts.
• Facilitate QA meetings, factory reviews, and team performance discussions.
• Mentor the quality team, oversee training on IPC standards, and enforce HR-compliant performance management.

• Implement and maintain SHEQ systems in compliance with relevant legal requirements.
• Coordinate internal SHEQ audits, safety committee meetings, and employee training.
• Oversee incident investigations and corrective actions for near-misses and safety breaches.
• Conduct evacuation drills, manage hazardous material protocols, and ensure waste disposal procedures are followed.
• Maintain incident logs, legal registers, and environmental compliance records.

• Lead the development and execution of the Quality strategic roadmap in line with business goals.
• Initiate improvement projects using 8D, Fishbone, and 5 Whys.
• Drive innovation in quality tools and systems to enhance data collection and decision making.
• Align quality initiatives with customer satisfaction and operational efficiency.

• Bachelor’s degree in engineering, Quality Management, Industrial Technology, or related discipline.
• 5–7 years' experience in Quality Assurance and SHEQ management, ideally in electronics manufacturing.
• Certified Lead Auditor in ISO 9001; ISO 14001 / ISO 45001 knowledge preferred.
• Strong working knowledge of IPC-A-610/620, PCBA inspection techniques, and electronics manufacturing standards.
• Proficient in root cause analysis, QMS software, MS Office, and data interpretation.
• Proven leadership in cross-functional teams, training, and conflict resolution.
• Advanced competency in KPI reporting, quality documentation, and compliance monitoring.