Quality Specialist - Information and Technology Governance

SUMMARY:
To manage and drive the implementation of an Information and Technology (I&T) Quality Management System , along with standards and processes that support the achievement of the company’s I&T quality objectives, as well as ensure that the I&T solutions and services provided to the company  consistently meet high standard and effectively support the I&T strategy.

POSITION INFO:
JOB DESCRIPTION

• Develop, implement and maintain the I&T quality management framework and processes for the company.
• Determine and establish best practices, standards, processes and responsibilities necessary to achieve the company’s I&T quality objectives, ensuring alignment with I&T governance requirements.
• Provide input into the quality management policy and I&T quality objectives of the company.
• Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services.
• Develop quality management plans for I&T processes, projects and objectives across the company in accordance with I&T governance requirements (e.g. COBIT)
• Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the company.
• Promote the QMS and quality objectives throughout the company, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS.
• Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS.
• Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards.
• Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message.
• Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area.

• A minimum of an Honours degree in Computer Science, Information Systems or Informatics, or a related information technology (IT) quality discipline, technical field or certification.
• A minimum of 8 to 10 years’ IT quality management experience; and
• Certifications in IT Quality Management and ISO 9000/1 (essential requirement).

• Six Sigma or relevant quality management methodology certification;
• ITIL certification;
• PMBOK/ PRINCE2 certification; and
• COBIT 2019 Foundation certification.

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