Quality and Marine Claims Coordinator

SUMMARY:
My client, an established fruit exporter based in Stellenbosch is seeking to employ a Quality and Marine Claims Coordinator.

The successful candidate will either have a B.Sc Agric, B.Sc Horticulture or relevant tertiary qualification

POSITION INFO:
Requirements: B.Sc Agric, B.Sc Horticulture or relevant tertiary qualification Quality and claims management within the fresh produce export sector Capturing of fruit quality arrival data within the QX system The purpose of this role: Quality Coordinator handling arrival feedback from the receivers across the world Administrator of marine claims data base and system Skills Required Knowledge of citrus and pome quality defects and post-harvest\/physiological disorders Understanding export requirements and awareness of how cold chain impacts fruit quality Knowledge of FSQM processes, including HACCP and quality assurance Strong communication skills in Afrikaans and English to support building relationships with packers and customers Proficient administrative and Microsoft Office skill. Openness to new tech (eg AI) solutions Key Performance Area: Quality adherence in assigned market: Before Packing Obtain, interpret and facilitate client technical requirements, including packaging, labeling, specifications and due-diligence obligations Update or compile specification documents and contribute to packing guide content Prepare and provide special label templates to packers to ensure ease of use and consistency After Packing Review assessments completed by field-based QC teams Respond to problematic QC findings by informing the fruit owner of concerns to be addressed Key Result Indicator Eliminate controllable mistakes leading to a loss of producer income Liaise with field-based QC teams to request specific assessments as needed Create single-source documents to consolidate and clearly communicate requirements to packers Action daily oversight of assessment findings, initiating additional sampling when required and managing any corrective actions Handling and processing of arrival quality information and claims Analyse arrival reports. Determine validity of customer claims by ensuring adherence to claim handling procedures Analyse discrepancies in quality arrival reports. Share evidence to mitigate producer's financial liability during quality claim negotiations with customers Share arrival feedback with producers keeping them informed of arrival status Oversee calculation of predictive fair claim value Ensure QX capturing to flag problem fruit In collaboration with commercial team, facilitate claim resolution and closure of sales administrative process Key Result Indicator Manage quality disputes and conflict to impact supplier payment Inform producers of potential quality claims and exposure Prevent premature producer payment for unsound fruit Producer informed of outcome of claim process Marine Insurance Claims Quality administrator of marine claims data base and system Identify incidents with a marine insurance recovery element Log claim with insurers Gather evidence and documents Key Result Indicator Maintain comprehensive log and folders, including quality survey reports Support the processes of marine claim compilation and submission against insurer or shipping line Company program Participate as a VACCP\/TACCP or HACCP team Member Support IFS Broker processes Key Result Indicator Contribute to the preparation for the Annual Quality Management Review session General Functions Attend industry sessions. Obtain and compile regulatory, phytosanitary and technical material Any other matters arising