Real Time Administrator

 

Recruiter:

Call Centre Staffing

Job Ref:

CPT001514/FK

Date posted:

Monday, February 21, 2022

Location:

Capetown, South Africa

Salary:

16000 Monthly


JOB SUMMARY:
Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired service level.

JOB DESCRIPTION:

Primary Responsibilities
· Real time queue monitoring and utilisation of scheduled resources.
· Manage efficiencies and performance metrics.
· Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap.
· Report on scheduled vs delivered hours
Functional Skills and Competencies:
Overall Understanding of Workforce Management
Understands and know the purpose of the role and how it links to the other roles
Good knowledge of MS Office
Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence
Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels
Experience:
Minimum +1 years of work experience in Contact Centre Industry as RTA

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Mid Level Sales Coordinator
Location: Cape Town
Salary:
Today


Head of Learning and Development (Stellenbosch – In Office / Hybrid)
Location: Stellenbosch
Salary:
Today


Cross-Border Logistics Specialist
Location: Cape Town
Salary:
Our client is seeking a Cross-Border Logistics Specialist to handle the full movement of agricultural commodities across Southern Africa. This role is suited to a hands-on, commercially minded logistics professional who can manage and navigate cross-border requirements, and ensure that product is delivered efficiently, compliantly, and cost-effectively.
1 day ago


Training Facilitator
Location: Cape Town
Salary:
Ready to level up your team?Transform the way your people think, communicate, and perform with expert-led training that delivers real results. Our dynamic facilitator brings energy, practical tools, and engaging sessions that stick—long after the training ends
1 day ago


Accountant
Location: Capetown
Salary: R35000/month
An exciting opportunity exists for a detail-driven and commercially astute Financial Accountant to join a growing and dynamic business. V&A Waterfront
2 days ago


Senior Data Engineer (AI-Driven Engineer) (CPT - Hybrid)
Location: Cape Town
Salary:
2 days ago


Junior Buyer
Location: Somerset West
Salary:
A well-established client in Somerset West is seeking a Junior Buyer who is proactive and results-driven professional, someone with strong potential who wants to build a long-term career in procurement. While the role is positioned at a junior level, we are ideally looking for someone who can grow quickly into a Senior Buyer role as they gain experienceThe successful candidate will support the pro...
2 days ago


Documentation Controller
Location: Stellenbosch
Salary:
The ideal candidate will have:Strong analytical and problem-solving abilityHigh attention to detailGood commercial thinkingA proactive, results-driven mindsetThe ambition to grow into a more senior procurement role over timeThis is a great opportunity to join a fast-paced, technology-focused environment where you can make a real impact and grow with the business.forwarding, alternatively adequate ...
3 days ago


Head of Engineering
Location: Cape Town
Salary:
3 days ago


Residential Development Manager
Location: Cape Town
Salary:
6 days ago


Create a free job alert for Real Time Administrator in Capetown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions