Reception Shift Leader

SUMMARY:
Position: Hotel Reception Shift Leader /Reception Supervisor - President Hotel
Bantry, Bay

POSITION INFO:
Because first impressions begin at the front desk.
At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, an efficient check-in, and genuine attention create the kind of moments guests remember long after they leave.
Our Hotel Reception Shift Leader ensures that every interaction at the front desk is more than just a transaction, it’s the beginning of a memorable experience.
The President Hotel is entering an exciting phase of growth and transformation, and we are creating new opportunities for talented individuals to join our team. This is a newly created role designed to support our journey as we expand and elevate our service.
Preference will be given to Cape Town–based applicants.
What We’re Looking For
We’re searching for a hospitality professional who leads with warmth, confidence, and precision.
The ideal candidate will have:

• A valid South African ID
• A Matric certificate (Grade 12)
• Hospitality qualification will be an advantage
• Minimum 2 years of Front Office Supervisory or Reception Shift Leader experience in a 4 or 5 star hotel with OPERA experience
• Excellent communication and interpersonal skills with a polished, professional demeanour
• Confidence in managing guest enquiries, feedback, and complaints with empathy and efficiency
• Experience with hotel property management systems (Opera experience) Essential
• Strong organisational ability, reliability, and attention to detail
• Flexibility to work shifts, including evenings, weekends, and public holidays
• A calm and motivating leadership style with a team-first approach

• Lead the front desk team to deliver seamless, welcoming service from check-in to check-out
• Maintain a professional and efficient lobby atmosphere while managing guest flow and room allocations
• Handle guest queries and resolve challenges with care and professionalism
• Mentor, motivate, and develop your team to reflect the service excellence of The President Hotel
• Collaborate with other departments, housekeeping, concierge, and reservations to ensure smooth operations and exceptional guest experiences
• Maintain high standards of presentation and service in all front office areas
• Lead by example, setting the tone for professionalism and positivity throughout the team