Regional Aftersales Dealer Support Manager â OEM â Midrand Gauteng

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000665/DP

Date posted:

Thursday, September 11, 2025

Location:

Midrand, South Africa

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience
Location: Midrand Gauteng, looking after the KZN region

We are looking for an Aftersales Dealer Support Manager for our clients KZN area, who will work closely with the Aftersales team to ensure the daily effectiveness of the overall Aftersales department. The candidate will be a key member of the team in ensuring that key outputs are delivered effectively and efficiently.

Purpose of this role:

The DSM will provide daily support for customers and dealers with emphasis on achieving customer loyalty and dealer satisfaction; provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, and franchise compliance; and other Aftersales projects as required
The DSM will provide field Aftersales support to customers and dealers, emphasizing customer loyalty and dealer satisfaction
The DSM will also be responsible for the motivation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer; also responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development and implementation of parts retail, wholesale, and marketing strategy (parts and service). Work with Aftersales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators). Ultimately, the candidate will ensure that their area of responsibility meets and exceeds the expectations of our client’s business objectives and contributes to the company’s success in the long run.

POSITION INFO:
Responsibilities:

Provide feedback to the Aftersales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other Aftersales projects as required.
The DSM will also be responsible for the implementation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer.
Responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).
Work with the Aftersales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators).
Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
Customer interaction & assistance from time to time
Dealership personnel/training management
Warranty policy & procedures management
Dealer Parts sales & policy and procedure management
Operating standards compliance
Dealer aftersales department management
Dealer Warranty & Warranty Audit management
Dealer certification & Evaluation process management
Monthly reporting to Aftersales Manager

Qualifications & Skills:

3-5 years’ experience within the Automotive Aftersales environment (OEM level will be advantageous)
Strong technical, warranty, parts knowledge and experience
Demonstrate strong written and oral communication skills
MS Office proficiency (strong MS Excel skills required)
MUST BE ABLE TO TRAVEL extensively when required
Motor Industry experience ESSENTIAL!!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Monday 14 September 2025.

Similar jobs you might be interested in:

Regional Aftersales Dealer Support Manager â OEM â Midrand Gauteng
Location: Midrand
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experienceLocation: midrand gauteng, looking after the KZN region We are looking for an aftersales dealer support manager for our clients KZN area, who will work closely with the aftersales team to ensure the daily effectiveness of the overall aftersales department. The candidate will be a key member of the team in ensu...
Today

Passenger Vehicle Head of Aftersales (OEM Level) - Gauteng, Midrand
Location: Johannesburg
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: To lead and oversee the entire aftersales value chain—including service, parts, accessories, warranty, customer support, and warehouse operations—ensuring exceptional customer experience, operational efficiency, and commercial performance across the oem’s network. This str...
56 days ago

Automotive Aftersales Trainer â OEM â Gauteng, Midrand
Location: Midrand
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experienceÂ Purpose Of The Job:Â Our client a leading oem requires an aftersales Trainer who will be responsible for the development, implementation, and delivery of specialized aftersales training programs to dealership personnel within the oem dealership network. The trainer will focus on improving the technical, operational, an...
72 days ago

OEM - Automotive Dealer Aftersales Controller - Northern Suburbs
Location: Johannesburg
Salary:
oem - Automotive dealer aftersales Controller - gauteng, Northern Suburbs #DriveYourCareerForward with a leading oem that is all about strengthening dealer partnerships and driving aftersales performance across South Africa and beyond.Our client, a Powerhouse Automotive Manufacturer is looking for a dealer aftersales Controller to join their aftersales division.This role is about building sol...
22 days ago

Operational Support : General Manager
Location: Johannesburg
Salary: Market-related senior executive package, negotiable on experience.
A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational support General manager to take ownership of technical, service, and operational support functions across multiple regions.
20 days ago

Operational Support : General Manager
Location: Johannesburg
Salary: Market-related senior executive package, negotiable on experience.
A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational support General manager to take ownership of technical, service, and operational support functions across multiple regions.
20 days ago

Operational Support : General Manager
Location: Johannesburg
Salary: Market-related senior executive package, negotiable on experience.
A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational support General manager to take ownership of technical, service, and operational support functions across multiple regions.
20 days ago

Operational Support : General Manager
Location: Johannesburg
Salary: Market-related senior executive package, negotiable on experience.
A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational support General manager to take ownership of technical, service, and operational support functions across multiple regions.
20 days ago

Operational Support : General Manager
Location: Johannesburg
Salary: Market-related senior executive package, negotiable on experience.
A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational support General manager to take ownership of technical, service, and operational support functions across multiple regions.
20 days ago

Operational Support : General Manager
Location: Johannesburg
Salary: Market-related senior executive package, negotiable on experience.
A leading national company servicing multiple sectors within the equipment services sector is seeking a highly experienced Operational support General manager to take ownership of technical, service, and operational support functions across multiple regions.
20 days ago

Regional Aftersales Dealer Support Manager â OEM â Midrand Gauteng

Similar jobs you might be interested in:

Regional Aftersales Dealer Support Manager â OEM â Midrand Gauteng