Regional IT Support

SUMMARY:
Is Information Technology your passion? 
Can you provide IT support to users on a Manufacturing Site?
Do you like to work within an IT Support team environment?
If so, this could be the role you have been looking for...

POSITION INFO:
Minimum Job Requirements:

• Matric.
• National Diploma or Degree in Information Technology.
• Minimum 2 to 3 years experience within a support environment.

• Users:
  • Setup new users.
  • Diagnose and solve user problems.
  • Assist users in maximising the IT investment.
  • Provide users security training and awareness in conjunction with system tools.
  • Ensure users log calls for support with the helpdesk.
• Infrastructure:
  • Desktop support.
  • LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wi-Fi etc.
  • Troubleshoot and log calls with suppliers and communicate with Head Office.
  • WAN support - be the onsite go-to-person with regards to installations and repairs.
  • Server administration.
    Anti-virus and Windows updates.
  • Back-ups (centrally managed; administered locally).
  • Power/UPS  - ensure core services are running smoothly and report maintenance requirements.
  • Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
• Suppliers:
  • Obtain quotes and follow the procurement process.
  • Assist suppliers where needed.
• IT Team:
  • Work as part of a team of IT support staff nationally.
  • Assist more junior staff in the region.
• Continuous Improvement:
  • Participate in Continuous Improvement drives.
• Administration:
  • Conduct general IT administration.