Regional Operations Lead

SUMMARY:
Restaurant Group based in Cape Town is looking for an experienced and dynamic Regional Operations Lead to champion the brand standards, elevate franchise performance and maintain operational efficiency.
 
As the Regional Operations Lead, you’ll be at the heart of the brand ensuring every restaurant delivers the consistency, quality and warmth they’re known for.
 
You’ll drive operational excellence, support franchise partners, and play a key role in growing and protecting the reputation of the brand.

POSITION INFO:
Duties:

Act as the main link between the Support Office and regional franchise partners.
Support restaurant teams to boost sales, profitability and service excellence.
Address and resolve restaurant challenges quickly and professionally.
Evaluate restaurant performance and uphold brand standards with pride.
Ensure compliance and champion industry best practice across the region.
Support smooth and successful new restaurant openings.
Complete detailed store visit and performance reports.
Analyse operational data and identify performance opportunities.
Pinpoint training needs and help build team capability.
Coach teams to strengthen consistency and elevate brand execution.
Oversee mystery diner programs and customer feedback channels.
Partner on local marketing and community initiatives to amplify brand presence.

Requirements:

A proven track record in the restaurant industry.
Excellent interpersonal and communication skills.
A positive, can-do attitude and a hands-on approach to leadership.
True passion for restaurant operations and exceptional guest experiences.
Self-motivated, organised and confident working independently.
Sharp attention to detail and sound problem-solving skills.
The ability to train, coach and inspire restaurant teams.
Strong business acumen, including food cost control and P&L management.
A collaborative team spirit with a flair for adding value.
Own reliable transport essential.
Willingness to travel.
Flexibility to work outside regular hours when needed.

On offer:

Salary: R35K (NEG) DOE
Travel allowance
Fuel contribution
Cellphone allowance.
Bonus incentive structure based on KPI's.