Regional Operations Manager

SUMMARY:
To implement an effective operations model within the customer facilities and ensure service are delivered effectively and economically.
This role profile is an abridged version of what the job incumbent is expected to do in an ordinary day.  It does not cover all the duties that will be undertaken by this person which may be delegated to the job incumbent from time to time.

POSITION INFO:
Key Performance Areas:

• Provide input and develop plans regarding the BI strategy.
• Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance.
• Drive execution of effective operational strategies with soft service suppliers i.e. planned, preventative and emergency services.
• Identify risks related to soft services on Client’s property and action evaluation and resolution.
• Implementation of an effective HSE, Quality & Risk Management system in accordance with Client needs
• Ensure optimum utilization of available resources in various service lines i.e. cleaning, landscaping, waste, hygiene, pest control, Mailroom.
• Drive the completion of open PPM work orders and ensure closure with appropriate documentation.
• Continuously monitor and evaluate service delivered by supplier staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client’s instructions
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.
• Manage back-to-back SLA agreements with suppliers and contractors.
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA.
• Assist in the management of soft service projects and provide support, where applicable
• Explore and recommend innovative methods, based on best practices, to bring about cost-effective solutions.
• Manage operations within allocated budget.
• Ensure timeous weekly and monthly reporting.
• Manage staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback.
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies and procedures
  • Ensure adequate staff placement i.e. manage/approve applicable leave for subordinate employees.
  • Responsible for training, coaching, mentoring & development of staff.
  
  
  Core Competencies:
  
  • Initiative/Proactivity
  • Deadline Driven & Highly Motivated
  • Stress Tolerant
  • Excellent Written Communication
  • Basic Supervisory Skills
  • Subordinates Capacity Building
  • Customer Focus
  • Negotiation Skills
  • Analytical Skills
  • Planning/Scheduling/Objective Setting
  • Teamwork & Partnering
  • Relationship Building
  • Interactive Reasoning
  • Excellent Oral Communication
  
  The Applicant must meet the following requirements: -
  
  • National Diploma / Degree or Certificate in Management or Engineering: Electrical / Mechanical /Administration / Facilities / Property or related formal qualification
  • Matric (Senior Certificate)
  • Valid SA Driver’s License
  • Minimum 10 years of relevant operational experience in maintenance/facilities or Property Management
  • Minimum 5 years of management of experience in a facilities management industry
  • Technical maintenance, Facilities Management, Property Management, OHS
  • MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge, Archibus
  • OHS Act, ISO 9001 Quality Management & Risk Management Systems