Regional Operations Manager: Supply Chain and Logistics

SUMMARY:
Role Overview:
The successful candidate will be responsible for overseeing regional warehousing, distribution, fleet management and customer service operations. The role requires a hands-on, commercially astute leader who can drive operational efficiency, manage costs, maintain quality standards and ensure exceptional customer service.

POSITION INFO:
Key Responsibilities: Oversee effective fleet management in line with applicable RTQS and RTMS requirements, including preparing business cases for commercial fleet and forklift purchases. Ensure the quality and accuracy of all delivered products. Manage the internal sales team and drive excellent customer service. Oversee raw material warehouses and warehouse teams. Maintain high housekeeping standards across all departments, including the yard and offices. Ensure accurate weekly and monthly stock counts, investigate variances and report findings to management. Investigate customer returns, delivery failures and incomplete loads, ensuring corrective action and effective communication. Build and maintain strong relationships with internal and external customers, suppliers and stakeholders. Compile and manage annual CAPEX, raw material and distribution budgets. Implement effective systems to monitor, measure and reduce operational costs. Promote employee engagement, maintain team morale and develop employees. Report monthly logistics ratios, operational costs and key performance indicators to management. Drive a minimum service delivery target of 99% and maintain high levels of customer satisfaction. Foster effective inter-branch and interdepartmental relationships, adopting a collaborative, solutions-driven approach. Ensure compliance with FSSC, ISO and other applicable quality and operational standards. Minimum Requirements (Non-Negotiable) Relevant degree in Supply Chain Management. Minimum of 10 years' experience in warehousing and distribution\/transport , including at least 5 years in a management position . Knowledge of medium to heavy commercial vehicles, including mechanical aspects and maintenance requirements. Proficiency in MS Office. Strong financial acumen, including budgeting, cost management and analytical skills. Proven ability to lead, develop and coach employees. Strong communication and interpersonal skills, with the ability to engage effectively across all levels of an organisation. Ability to manage multiple priorities, work under pressure and make sound operational decisions. Strong problem-solving skills, with the ability to identify inefficiencies and implement corrective action. FMCG\/ Manufacturing SAP and MS Excel experience Knowledge of HACCP and health and safety requirements. Please note: Only shortlisted candidates will be contacted. Psychometric assessments may form part of the selection process.