Regional TES Operations Manager

SUMMARY:
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POSITION INFO:
Minimum Requirements: Matric Minimum 10 years’ Solution Industry experience of which at least 8 years’ need to be within the Temporary Employment Service (TES) industry, responsible for recruitment, operational delivery, and sales. Minimum 6 years’ experience at management level with a proven track record of ensuring the running of a profitable operation nationally Knowledge of the Labour Relations Act (LRA), Temporary Employment Services (TES) industry, the Basic Conditions of Employment Act (BCEA), Bargaining Councils and Sectoral Determinations Previous Industrial Relations (IR) experience and knowledge of IR Excellent communication skills (both written and verbal) Computer literate (MS Office) Valid drivers’ license with own reliable vehicle (essential) Preferred Requirements: Exceptional communication skills (both written and verbal) and ability to communicate effectively with clients. Ability to work under extreme pressure. Duties and Responsibilities: Compliance and Documentation Management: Ensure all paperwork for assignees is accurately maintained and up to date. Manage and ensure adherence to Company and Client requirements regarding timesheets, supporting documentation, and safety protocols. Ensure all documentation is audit-ready and meets regulatory standards. Client and Stakeholder Relationship Management: Maintain professional and effective communication with clients, management, and branches. Address client queries promptly and accurately to maintain positive relationships. Drive business development through relationship building and expanding service offerings. Operational Efficiency and Site Management: Oversee operational staff to ensure efficient staff mobilization, project delivery, and compliance with contractual obligations. Monitor and report on operational staff’s daily activities and ensure adherence to safety and operational standards. Manage the sourcing, vetting, and deployment of staff to meet client requirements. Responsible for the operational efficiencies and service delivery of the branch. Financial Oversight and Business Development: Manage client invoicing, payment processes, and resolve employee pay queries promptly. Drive business growth by expanding headcount, securing new contracts, and conducting regular client visits. Participate in business meetings, negotiate terms, and ensure compliance with financial procedures. Leadership and Deadline Management: Provide strong leadership to ensure high-performance standards across multiple sites or business units. Work efficiently towards deadlines while maintaining quality service delivery and safety protocols. Lead by example in adhering to safety procedures and meeting mid-term deadlines for client requirements. Ensuring agility of recruitment process management and efficiencies as well as recruitment delivery management. Character Traits: Ability to work at a fast pace. Remain self-motivated and use own initiative. Structured and systematic. Self-disciplined. Maintain confidentiality. Self-driven and results orientated. Task and deadline driven. Innovation and proactive approach to problem solving.  

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