Relationship Manager - Polokwane

SUMMARY:
Markets Bank and Bank Insurance products and services to existing clients and/or new clients with the aim of growing the lending Loan Book in relations to the Client Segmentation model for commercial and development farmers

POSITION INFO:

MAIN PURPOSE OF THE JOB

Markets Bank and Bank Insurance products and services to existing clients and/or new clients with the aim of growing the lending Loan Book in relations to the Client Segmentation model for commercial and development farmers.

On receipt of client interests, the Relationship Manager views past performance of clients and assess potential of the deal. Advises clients on the requirements for applications and sends pack through for completion. For viable deals visits clients and performs an analysis on the institution/organisation of a new potential transaction. Acquires all documentation prior to deal structuring. Works in consultation with members of the Agriculture Economics & Advisory Division (e.g. Agriculture Specialist); Risk Management (e.g. Credit Managers and Analyst) to construct deals.

To provide recommendations on the viability of the loan application based on analysis and interpretation of, amongst others:

o Management shareholding structure, organisational structure

o Governance matters

o Competitive advantage

QUALIFICATIONS AND EXPERIENCE

• Relevant 3 year qualification in commerce, business, banking, or other relevant and equivalent qualifications.
• Experience in the management of client relationships, preferably in a financial and customer facing environment - 3 to 5 years.
• Knowledge to assess a business case for an agricultural farming business and the competency to interpret financial statements, and do financial calculations. - 1 to 2 years.
• Basic knowledge of credit principles and practices and relevant legislation - 3 years.
• Critical Competencies:
• Financial / Business Acumen
• Agricultural Industry
• Organisational analysis and market evaluation
• Strategy analysis and governance assessments
• Credit Risk assessment
• Structuring of Corporate and Commercial transactions

KEY PERFORMANCE AREAS

1. Facilitate Development Transformation Of The Agricultural Sector (Developmental Effectiveness)

• Develop the operational plan annually to achieve contracted / targeted growth and cascade targets to Regional team.
• Implement the operational plan through Provincial Heads and ensure alignment at Regional level.
• Continuously review and track the execution of the Operational Plan to spot any deviations or issues, and make necessary adjustments as needed.

2. Growth, Profitability and Financial Performance ( Financial Sustainability)

• Drive growth of the Commercial Banking and Transformation segment (as per the client segmentation model which includes emerging commercial farmers, existing medium and large commercial farmer markets) at a regional level.
• Ensure growth of the loan book.
• Drive the achievement of agreed financial sustainability and profitability plan for the Region.
• Measure of cost to income ratio to ensure positive portfolio health.
• Track non-interest revenue at a regional level.
• Develop and execute integrated sales, relationship, and portfolio growth strategies that are aligned with the business plan to achieve targets and other agreed objectives at Regional level.
• Ensure that the appropriate quality of business is procured for the Region.

3. Client Relationship Management and Preservation Strategy (Stakeholder Management And Client Centricity)

• Deliver the agreed component of the Banking’s customer value proposition in the Region.
• Create a strong customer service culture, fostering an environment in which the Region (and Provincial Offices) work together to achieve all customer standards in the scorecard goals.
• Drive efforts in the Region to identify and implement service behaviours that improve the overall customer experience.
• Resolve escalated customer complaints/issues promptly and effectively.

4. Stakeholder Relationship Management (Stakeholder Management and Client centricity)

• Ensure there is effectiveness of collaboration with internal stakeholders to ensure that business needs are being met.
• Liaise with key stakeholders internally to support appropriate agreements when required.
• Build synergy with other divisions within the Bank.

5. People management (Organisational effectiveness)

• Define employee training and development plans for the region.
• Ensure ethical behaviour of employees.
• Ensure employee satisfaction and good culture.
• Ensure ethical employee behaviour.

6. Process Improvements (Organisational effectiveness)

• Ensure there is ongoing evaluation of operations, with input provided as potential areas of improvement are identified to improve the efficiency of recommended improvements to systems and processes to meet defined professional standards.
• Ensure high quality of performance and output of teams.
• Ensure improvement for core processes.

7. Governance, enterprise risk management , and compliance (Governance)

• Act as first point of contact for audit, risk, compliance and business continuity and control environment.
• Provide input into the formulation of policies, systems, processes, and procedures to promote operational excellence.
• Make the necessary procedure amendments in line with changes to bank wide policy.

Closing Date: 2025/05/20

Location: (Polokwane)

Nature of work: (Permanent)

Remuneration package: Negotiable

To apply, please e-mail the below documents in a single PDF file to:

ü Cover letter, and

ü Curriculum Vitae (CV)

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ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. IF YOU HAVE NOT HEARD FROM US IN 4 WEEKS, CONSIDER YOUR APPLICATION UNSUCCESSFUL