Relationship Manager: Special Division

SUMMARY:
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POSITION INFO:

Relationship Manager: Special Division | Sandton | Permanent

This role sits at the intersection of underwriting expertise and long-term partner value. It offers the opportunity to shape portfolio performance while working closely with specialist insurance partners.

The Relationship Manager: Special Division is responsible for managing, growing, and optimising UMA and partner portfolios within a specialist insurance environment. The role focuses on profitability, risk discipline, and sustainable growth through strong stakeholder engagement and data-driven portfolio oversight.

Working closely with internal underwriting, claims, finance, and executive leadership, this role plays a critical part in maintaining underwriting standards, identifying trends, and proactively addressing performance challenges across allocated portfolios.

Our client is a well-established South African short-term insurer operating across both traditional and specialist insurance lines. Known for its technical depth, disciplined risk framework, and high-performance culture, the organisation values accountability, service excellence, and strong commercial partnerships.

What You’ll Do

• Manage and grow allocated UMA and partner portfolios with a strong focus on profitability and retention

• Build and maintain effective working relationships with partners and their teams

• Analyse monthly portfolio performance, identify trends, and implement corrective actions

• Conduct process audits across allocated UMA portfolios

• Prepare and deliver monthly reports to divisional leadership and quarterly reports for executive review

• Support partners with underwriting and claims-related queries when required

• Ensure underwriting compliance, including facultative reinsurance where applicable

• Collaborate with internal claims and finance teams to ensure accurate and timely reporting

What You Bring

• FAIS compliance

• Minimum of 10 years’ commercial insurance experience

• Strong underwriting background, ideally within specialist insurance lines such as marine, engineering, aviation, or similar

• Financial literacy with the ability to interpret portfolio and financial reports

• Advanced Excel proficiency

• Strong analytical, communication, and relationship management capability

What Success Looks Like

• Profitable, well-managed partner portfolios with clear performance visibility

• Trusted relationships with UMA partners and internal stakeholders

• Early identification and resolution of portfolio risks

• Consistent adherence to underwriting standards and reporting requirements