Relief Travel Specialist

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002537/Suv

Date posted:

Monday, August 31, 2026

Location:

Johannesburg, South Africa

SUMMARY:
A leading luxury travel and safari company, known for its award-winning inbound tour operations across Africa, is looking for a RELIEF TRAVEL SPECIALIST to join their reservations team.

POSITION INFO:
This is a hands-on support role for someone who can step confidently into different consultants' desks at short notice, keeping bookings, quotes and itineraries moving without missing a beat. It suits a highly organised, adaptable individual who thrives on variety and stays calm under pressure in a fast-paced inbound tour operating environment. Core Criteria: Minimum 3-5 years previous inbound tour consulting experience required Sound knowledge of Tourplan and MS Office applications (Word, Excel, PowerPoint, Outlook) advantageous, WETU knowledge a plus Good knowledge of South Africa, Southern and East Africa preferred Understanding of travel industry channels, terms and conditions, and third party and company product knowledge Solid grasp of sales process and methodology, with strong problem-solving skills Excellent interpersonal and communication skills, self-motivated and administration driven Flexible and willing to work rotational early and late shifts, as well as rotational emergency duty Candidate Responsibilities: Step in to manage colleagues' desks in full while they're on leave or training, including handling requotes and ongoing proposals Assist with brochure quotes Assist in developing agent educational and hosted educational bookings, working closely with the sales team to ensure smooth execution Support the implementation of new systems and procedures, including testing Chase and follow up on provisional bookings across the relevant team Follow up on dead leads during quieter periods Assist with loading bookings for consultants during peak periods Creatively plan and design itineraries Maintain clear, consistent communication with agents, sales teams, preferred supplier partners and colleagues This is a live-out position

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