Rental Manager

SUMMARY:
A leading independent real estate group is looking for a Rental Manager to oversee all rental operations within the branch or region. The Rental Manager will work closely with the rental administrator and report to the directors based on agreed KPIs.

POSITION INFO:
The role includes ensuring excellent client service, legislative compliance, portfolio growth, and effective management and recruitment of property practitioners.

Strong leadership, industry expertise, and a proactive approach to managing landlords, tenants, and internal processes are essential.

Key Responsibilities:
Portfolio & Operational Management:

• Oversee the full rental lifecycle: listing, marketing, viewings, screenings, lease management, inspections, and renewals.
• Streamline processes with support of the rental administrator
• Ensure all rental files, contracts, and documentation meet legal, regulatory, and internal compliance requirements.
• Manage vacancies and turnaround times to maximise occupancy and landlord satisfaction.
• Maintain a high-standard rental portfolio aligned with the company's premium brand positioning.

• Drive new business generation through networking, relationship building, prospecting, and referrals.
• Assist & support rental agents with their daily business activities
• Identify opportunities to expand the rental book and increase market share.
• Support marketing initiatives and collaborate with the sales team to leverage cross-selling opportunities.

• Build and maintain strong relationships with landlords to ensure retention and repeat business.
• Handle escalated queries, disputes, and service issues professionally and timeously.
• Ensure a smooth and positive tenant experience from onboarding to exit.

• Lead, mentor, and motivate rental agents or administrators within the team.
• Conduct training sessions on processes, compliance, customer service, and systems.
• Oversee performance, deal pipelines, and provide guidance to help practitioners hit monthly targets.

• Monitor rental pricing, market trends, and ensure competitive positioning.
• Together with the support of the rental administrator, oversee invoicing, deposits, rent collections, arrears, and financial controls as required.
• Ensure adherence to all legal and regulatory frameworks
• Manage branch reporting, forecasts, and KPI tracking.

• Assist agents with property visits from time to time (client facing)
• Ensure rental listings are accurately represented with high-quality images, descriptions, and pricing.
• Collaborate with marketing teams to implement campaigns and digital strategies that promote rentals.
• Identify opportunities to promote and drive awareness in the community
• Represent the brand professionally at all client engagements, events, and community initiatives.
• Utilize the necessary tools through our internal company platforms to upskill both the individual and team performance.

• Real Estate qualification advantageous.
• Experience in residential rentals, property management, or real estate operations.
• Experience managing a rental portfolio or leading a small team.
• Strong understanding of lease management, property law, consumer protection regulations, and rental processes.
• Excellent communication, negotiation, and problem-solving skills.
• Strong administrative and organisational ability with attention to detail.

• Client-focused with a passion for delivering exceptional service.
• Proactive, driven, and results oriented.
• High integrity and strong ethical standards.
• Calm under pressure with the ability to handle conflict professionally.
• Strong leadership presence and ability to inspire a team.