Reservations & Travel Manager

SUMMARY:
-

POSITION INFO:

SPA MANAGER 

KNYSNA (Garden Route) - Western Cape (South Africa)

START: A.S.A.P / 01 July 2025

REPORT TO: Director / HR Director

HOURS & SHIFTS:

• Hospitality Hours & Shifts standard including major holidays
• Flexibility is key 
• Night Shifts when operationally required

SALARY & COMPANY BENEFITS:

• R25,000 - R35,000 per month (Based on relevant experience desired in this role)
• Company Incentive programs

MINIMUM REQUIREMENTS:

1. Matric
2. Hospitality related qualification (Tourism / Food & Beverage / Business Administration)
3. Minimum 2 Years experience in Luxury Hospitality & Tourism sector
4. Expertly groomed and highly presentable
5. Familiar with all the duties and relevant procedures of Reservations in a Hotel / Cruise Ship
6. Must be confident and skilled in OPERA - non neg.
7. Excellent command of English (speak & write) - we deal with primarily international guests
8. Organized, mature, confident and strong leadership qualities
9. Be based in Knysna or willing to relocate (at own expense)
10. Own car & valid driver license 
11. Experience leading a team in hospitality, travel, or tourism services
12. A track record in setting and meeting sales or performance targets

SOFT SKILLS & ABILITIES:

1. A confident team leader with a guest-first mindset and high service standards
2. Comfortable balancing operational structure with daily team management
3. Passionate about training and equipping your team to succeed
4. Proactive, solutions-oriented, and able to manage pressure calmly and efficiently
5. Able to do general currency conversions / understand the exchange rate 

SUMMARY OF DUTIES:

• Pro-active involvement and Management of the sales and reservations of all properties in our chain through all direct channels available.
• Stay up to date of present and future room occupancy rate
• Maintain a high level of destination knowledge and tourist information.
• Assist the revenue manager with reporting where applicable
• Opening Rooms on availability grid in order to accommodate reservations
• Compiling and maintaining of departmental SOPs.
• Financial knowledge - know which payments and bookings are outstanding before arrivals
• HR Duties including department recruitment, onboarding, induction & exit
• Meet deadlines
• Work towards set targets