Reservations and Banqueting Coordinator

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH000861/Stace

Date posted:

Friday, April 26, 2024

Location:

Bela Bela, South Africa

Salary:

R8000

SUMMARY:
A Stunning Game Lodge is looking for a RESERVATIONS AND BANQUETING COORDINATOR to join their team

POSITION INFO:
Candidate Requirements:

Grade 12
A qualification in hospitality is advantageous
At least 3 years of experience in a similar position
Working knowledge of OPERA PMS is required
Should have excellent customer service & organizational skills
Must have a valid RSA ID
A valid drivers license is beneficial
Must have excellent communication skills (Written and Verbal)
Must be proficient in English
Should be a self-starter with good negotiation skills
Must be dedicated, a team player, friendly and professional

Medical Aid and Provident Fund contribution
This is a live-in position

Key Responsibilities:

Communicate with guests, as well as the Central Reservations
Provide an exceptional customer service experience
Manage Group, Conference & Function Bookings
Coordinate bookings & uphold a high level of regular, frequent, accurate and
timely communication to all related departments within the lodge
Proactively anticipate guests’ needs and delivering first class experiences
Ensure that our service and product deliver the highest level of guest satisfaction
Monitor customer’s needs and promptly handle requests

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