Residential Property Administrator

SUMMARY:
Ensure the buildings’ occupancy rate is achieved

POSITION INFO:

Role Summary

• Ensure the buildings’ occupancy rate is achieved.
• Ensure the new leases details are captured correctly, and all amendments are put through.
• Ensure that all Student Accommodation rentals and queries are processed.
• Fines are billed to student accounts and payments thereof are managed.
• Arrears are monitored and managed.

KEY WORK OUTPUTS AND ACCOUNTABILITIES

Property Administration

INTAKE:

• PA’s to monitor applications when the Website opens.
• Check on the Applied, reverted and editing applications.
• Monitor the support email/WhatsApp.
• Obtain the verification list of students from the Universities.
• Check on defunded students.

Leasing

• Vetting of all documents on the Rise Website.
• Credit checks on prospective students.
• Ensure all lease information is accurate and updated.
• Arrange changes of students’ details on the Rise website and amend it on PIMS.
• Reporting on the occupancy levels and vacancies to Management.

Statement Process:

• Generate lease billings monthly for the building – from the 13th of each month.
• Statements to be generated by the 20th of every month.
• Interest billing to be run and checked if accurate.
• Debit run to be processed and signed by PM.
• Post batches in PIMS and Great Plains
• Monitor payment allocations received from students.
• Create Student Accommodation reconciliation on PIMS when necessary.

Arrear Management:

• Rental Payments must be made on the 1st of the month.
• Manage and resolve queries relating to rental payments
• Issue Letters of demand when required.
• Calculation of AOD repayments and drafting of AOD’s.
• Facilitate the hand over process for defaulting students.

General

• Assist Property Manager with compiling of the monthly management reports.
• Manage account closures
• Request refunds of deposits from finance.
• Administration of refund deposits and entry and exit recoveries.

SKILLS AND COMPETENCIES ESSENTIAL TO THE POSITION

Business

• Strong reconciliation skills.

Strong Proficiency in relevant computer and software packages.

• Excellent attention to detail and numerate accuracy.
• Background in leasing will be advantageous.
• Ability to relate to student needs.
• Ability to influence and guide.
• Very strong communication skills
• The ability to do follow up on outstanding payments.
• Innovative thinking and ability to follow process.

Dynamic and enthusiastic.

• The ability to interact professionally with individuals at all levels.
• Competent time management skills.
• Be deadline driven.

QUALIFICATIONS AND EXPERIENCE

• Matric
• A National Diploma
• Minimum of 2 - 3 years’ experience in Property Management.
• Experience in Student Accommodation would be an advantage